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Commercial Manager, Alpha Flight Services

1 month ago

Sharjah, United Arab Emirates The Emirates Group Full time

Job Purpose: Alpha Flight Services, part of dnata, provide culinary and inflight retail services to a wide range of airline customers and also operate food and beverage outlets and an airport lounge at Sharjah International Airport. Our services also include a comprehensive range of ancillary services such as dry cleaning, laboratory services and off-airport event catering. Join us in Sharjah as our Commercial Manager at Alpha Flight Services, and help us to ensure all passengers travelling through Sharjah Airport experience the very best in hospitality. About the role As a Commercial Manager at Alpha Flight Services, you will be responsible for leading and managing all commercial activities of the company. Your primary focus will be to develop, implement, and oversee an integrated commercial strategy aimed at increasing revenue and yield for the business, as well as managing the key relationship with strategic airline customers & Stakeholders. Exceptional customer service skills are essential in ensuring the success of this role. What you will do - Support the General Manager to develop and implement a commercial strategy, sales and marketing strategy and customer profitability analysis for the business aimed at increasing revenue and yield - Implement and maintain a system of Strategic Account Management, to ensure that the business understands and develops its key customer relationships each business (Airline & F & B & Hotel) increase both yield and revenue. Perform analysis of customer revenues and profitability and recommend appropriate corrective action to be taken as a result. - Develop and implement a comprehensive commercial strategy, and identify new business opportunities and revenue streams to drive growth and profitability. - Monitor market trends, competitor activities, and customer preferences to adapt the commercial strategy accordingly, work closely with dnata Catering in a unified manner. - Ensures compliance to all relevant safety policies, procedures, and controls across the department to guarantee employee safety, legislative compliance and a responsible environmental attitude. - Establish relationships with relevant colleagues and interface with the rest of dnata to ensure commercial opportunities are identified and acted upon as effectively as possible. - Act as the primary point of contact for key airline customers and airport stakeholders (Sharjah & RAK) - Regularly review the account performance, identify areas for improvement, and implement strategies to enhance service levels. - Manage the on-board retail program, including menu selection, sales strategies, and product assortment. - Collaborate with cross-functional teams, such as production, finance, and operations, to optimize the retail program. - Enhance crew engagement and provide necessary training to maximize sales and customer satisfaction. - To develop strategy for maximising yield for the Business Unit retail program (Hotel, Lounge & Outlet). - Establish competitive pricing strategies and ensure pricing is aligned with market trends and company objectives. - Assist General Manager to conclude contracts negotiation for new and renewal of contracts to ensure that dnata maintains its competitive advantage and leverages on the operations. - Collaborate with the group legal department to review and finalize contracts, ensuring compliance and mitigating commercial risks. - Provide leadership and guidance to the commercial team, fostering a collaborative and high-performance culture. - Set clear objectives and performance targets, conduct regular performance reviews, and provide ongoing coaching and development opportunities. - Champion a customer-centric approach throughout the organization, ensuring that all commercial activities prioritize exceptional customer service. - Monitor and improve the Net Promoter Score (NPS) for Alpha Flight Services, working closely with the operations teams to enhance customer satisfaction levels.