Front Desk Supervisor
4 weeks ago
**About us**
At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
**At the heart of every great stay is a great host**. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.
**Your day-to-day**
We are currently recruiting for a full-time **Front Desk Supervisor** to join our enthusiastic team at voco® Dubai. overseeing the daily operations of the front office area, ensuring efficient guest service, and supervising front office host. This role involves managing guest inquiries, resolving issues, coordinating check-in and check-out procedures, and supporting the Front Office Manager in achieving departmental goals.:
- Provide leadership and guidance to front office staff, including receptionists, concierge, and guest service agents.
- Assign tasks and responsibilities, monitor performance, and provide coaching and feedback to team members.
- Conduct regular staff meetings to communicate updates, review performance metrics, and address concerns.
- Assist in recruiting, training, and onboarding new front office personnel.
- Ensure prompt and courteous handling of guest inquiries, requests, and complaints.
- Maintain a professional and welcoming atmosphere in the front office area.
- Handle escalated guest issues or complaints, striving for timely resolution and guest satisfaction.
- Monitor guest feedback and implement improvements to enhance the guest experience.
- Coordinate front desk activities, including check-in/check-out procedures, room assignments, and billing processes.
- Oversee the reservation system, ensuring accuracy of bookings and availability.
- Maintain cleanliness and organization of the front office area, including the lobby and reception desk.
- Monitor inventory levels of office supplies and coordinate replenishment as needed.
- Assist in the preparation of reports, schedules, and other administrative tasks as directed by the Front Office Manager.
- Handle cash and credit card transactions, reconcile daily receipts, and prepare financial reports.
- Maintain accurate records of guest interactions, transactions, and room assignments.
- Ensure compliance with company policies, procedures, and standards of service.
- Adhere to security protocols and procedures to safeguard guest information and property.
- Monitor safety and security measures in the front office area, addressing any concerns or issues promptly.
**What we need from you**
**At voco® Dubai, we look for hosts who are reliably different and contribute in the success of bringing our brand to life**
Ideally, you’ll have Bachelor’s degree in Hospitality Management, Business Administration, or related field is preferred. Previous experience in a front office or guest service role, with at least 1-2 years in a supervisory capacity. Strong leadership and interpersonal skills, with the ability to motivate and develop a team. Excellent communication and customer service skills, with proficiency in handling guest inquiries and resolving issues. ability to work flexible hours, including evenings, weekends, and holidays. able to do multi-task & meet deadlines and technical proficiency in related Opera, Software preferable and be able to communicate in German.
**What we offer**
We’ll reward all your hard work with a great salary and benefits - in addition to career development, employee room discounts and great work culture.
Reliably Different - Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® - It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend
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