Mice Manager Tours and Travels
1 week ago
To provide outstanding customer service including information on MICE products and destinations.
- To promote MICE brand and ensure sales growth.
- To ensure all bookings confirmed with suppliers accurately and efficiently.
- Supervise all event enquiries (existing/new leads) in an accurate, appropriate and timely manner
- Oversee all Event Proposals in line with company brand standards, inclusive of creativity and alignment with BT core values
- Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on BT internal systems in an accurate and timely manner
- Maintain thorough and up-to-date hard copied record for all bookings for easy access, filing and auditing purposes
- Ensure accuracy and timeliness of monthly invoices
- Coordinate regional proposals with destination reservation hubs
- Achieve monthly/quarterly sales and conversion targets
- Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers ( sales office, operating offices, colleagues, tour leaders and guides)
- Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
- Work in conjunction with BT offshore sales offices and operating offices to keep them up to date with their regions enquiries and booking
- Manage agent familiarization trips and site inspections with Senior Management team
- Service all internal and external inquiries professionally and efficiently within 48 hours or according to business needs
- Suggest new or improved policies and processes to improve efficiency and ensure compliance
- Follow approved policies and procedures
- Utilize product/ services and preferred supplier list to improve cost ad-vantage
- Work with third party providers if deemed beneficial for client or BT group
- Implement business development initiatives to consistently improve event profitability
The person who are able to bring business from europe, uk and others is preferred
**Salary**: AED5,000.00 - AED10,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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