Professional Services Lead UAE and QAtar
3 weeks ago
**About the role**:
- Mission / role purposeHe or she manages the delivery of customer engagements for Orange. Responsible for managing the professional services organization for UAE and Qatar. Acts as primary interface to the customer, vendors and all Orange personnel associated with the program.
- The professional services leader is also responsible for growing the business within the CBU both organically and by identifying new opportunities.**Key accountabilities**
**Key result / decision areas (outcomes)**
- Professional Services Delivery Excellence
- Represent the professional services team as the delivery leader for UAE and Qatar.
- Direct project delivery including regional project progress tracking, change control, and the overall governance process.
- Ensure effective program governance is in place to allow for successfully program delivery and governance.
- Represent Orange in a positive way and work with account management to build the relationship with customers to enable future business growth.
- Ensure revenue and PnL are prepared and maintained.
- Measure delivery performance and take corrective action where necessary.
- Business Development
- Responsible for account business development within UAE and Qatar.
- Enabling new account pursuit activities with the sales force including solution conceptualization, project and implementation sizing, writing SOWs and obtaining client signature and support.
Responsible for a monthly project focused revenue and booking forecast. Responsibilities include interfacing with sales and clients to define the iterative components of the overall solution roadmap, estimating project cost & duration, and managing opportunities through the financial forecast cycle.
- Facilitate services pipeline growth by actively listening for and capturing new services opportunities in target accounts.
- Coaching and Mentoring
- Supporting Program Directors, Lead Architects and Consultants in the development of their consulting and client presentation skills.
- Ensure the team has clear understanding of the trainings and certifications required to achieve the desired business outcome.
- Cost Management
- Evaluates new methods for controlling, reporting and managing budgets and related costs.
- Plan, allocate and manage budgets and P&L.
- Give forewarning of any deviations from budget.
- Provide tender support for estimating and bid process.
- Seek approval from the sponsor for any anticipated expenditure above the budget.
- Human Resources Management
- Lead in all HR activities for the PS team within the covered region.
- Use strategies to promote team effectiveness, morale and productivity.
- Ensure the team owns the goals of the regions projects and they are willing to extend themselves to meet the goals.
- Onboard and Mentor new hires to ensure they are aligned with the overall Orange business strategy and the MEA strategy.
**Dimensions**
- Customer centric approach- Communication and reporting management- Processes development, documentation and optimization- Contract, quality, efficiency and service level management- P&L management- People Management**About you**:
**Skills**
- Communication skills.- Excellent Financial and analytical experience.- Organizational skills.- Ability to prioritize projects and/or deliverables.- Strategic planning abilities.- Ability to lead, motivate and team.- CEO and CxO reporting experience**1**essential role related knowledge**, skills, certifications, and experience**:
- Knowledge and abilities- Understanding of Orange Business products, processes & tools and the associated organizations- Organisation, co-ordination, communication, presentation, synthesis and reporting skills- Open mindset, willing to discover new areas in a complex environment- Customer focused with strong interpersonal skills.- Team player, used to work with different cultures and to work in a virtual matrix team environment.- Ability to innovate and find improved ways of doing things- Experience with process developments and optimization- Strong industrialization spirit- Good understanding of the telecoms and IT industries.- Integrating project work with Knowledge Management concepts and principles- Ability to work under pressure- Business and financial orientation- Excellent knowledge of written and spoken English language- Expert in MS office suite- Education, qualifications, and certifications- Degree in business, science (or other relevant area), engineering or equivalent relevant experience with a demonstrable commitment to self-development- Financial background is a must- CMM/CMMI, PMP or PgMP or Prince2 or MSP (or internal PM certifications), Six Sigma certifications- Experience- Minimum of 20 years of customer facing experience in the IT industry- Minumum of 5 years of experience in people management role- Experience in working in and international environment with geographically distributed teams.- Experience at developing, documenting and optimizing processe
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