Telesales Customer Service Representative

2 weeks ago


Dubai, United Arab Emirates CAPP Events & Training Full time

**KEY RESPONSIBILITIES**
- Calling Dental professionals to sell multiple Dental Educational Programmes (courses, conferences and post-graduate programmes)
- Keeping a record of calls and relevant details in the company’s CRM. Gathering and documenting customer information.
- Receiving calls and messages of people responding to direct marketing and advertising campaigns.
- Finding the needs of the customer and provide the correct information. Listening to the customers' needs and reaction to the product to generate repeat sales

**REQUIREMENTS TO APPLY**
- Minimum 3 years of experience in a telesales related job in the UAE
- Excellent verbal and written communication skills. Fluent in English speaking and writing.
- Medical or dental background/experience will be considered a plus
- Excellent computer skills, quick typer and quick in copy/pasting. Good knowledge of CRM and Ms Office (Word, Excel, PowerPoint) are an absolute must
- Minimum a Bachelor’s degree in the field of business or dental/medical fields
- Patience and ability to engage customers in conversation. Outstanding negotiation skills with the ability to resolve issues and address complaints
- Trustworthy, reliable, hard-working, and willing to learn on the go. Ability to multi-task and remain organized in a fast-paced environment. Able to work well under pressure and adapt easily and quickly to changes in a highly international environment.
- Very well organised and great attention to detail and and excellent follow-through skills
- Please DO NOT APPLY if you do not comply with even one of the above, all will be checked during the hiring process, thank you.

**COMPANY OFFERS**
- Good salary + bonus based on sales results
- Dubai residence visa
- Medical insurance
- All necessary work related tools
- Possibility for development within the company

Pay: AED4,500.00 - AED5,500.00 per month

Application Question(s):

- Do you have a dental / medical background?

**Experience**:

- telesales: 3 years (required)

**Language**:

- Tagalog (required)



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