Call Center Representative

1 week ago


Abu Dhabi, United Arab Emirates Hero Real Estate LLC Full time

**_WE ARE HIRING_**
- **(Preferably Arabic Speaker) Female Only**_
- **Our company is looking for a **CALL CENTER AGENT **who is responsible for providing effective customer service for all our clients by using knowledge of company products/services and interact with customers to provide information in response to questions, concerns and inquiries by phone and Internet**_

**_*We're offering good commission and basic salary. And it'll be discussed upon interview*_**

**_RESPOSIBILITIES: _**
- Manage and prioritize multiple concerns simultaneously.
- Provide appropriate and correct information to incoming customer order status and product knowledge requests.
- A positive attitude, even when faced with misplaced criticism or frustration
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Manage large amounts of inbound and outbound calls in a timely manner
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Must be having very strong knowledge of customer care techniques & processes; listening skills; customer satisfaction; excellent telephonic skills; Customer focus & service.

**_QUALIFICATIONS: _**
- **Can join immediately**:

- High school diploma or equivalent
- Must have experience in the same field as call center agent/representative
- Age: 21 to 30 yrs old
- 1-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately

**Job Types**: Full-time, Permanent

Application Question(s):

- Our office is located in Abu Dhabi and prefer only In
- Person interview and there will be NO ZOOM MEETING. Are you available to come to in-person interview in AUH?
- How many years of experience as Call Center Agent do you have?
- Nationality?
- Gender?
- Do you speak Arabic?



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