Service Coordinator
5 months ago
**Job Title: Service Coordinator**
**Location**: Business Bay, Dubai
**Job Type**: Full-Time
**Industry**: HVAC Manufacturing & Post-Sales Service
**About Us**:
Finpower Aircon LLC is a leading provider of cutting-edge HVAC solutions, specializing in both manufacturing and post-sales services. Our commitment to quality and customer satisfaction has made us a trusted name in the industry. We are dedicated to delivering exceptional service and innovative HVAC solutions to our clients, ensuring their comfort and efficiency.
**Position Overview**:
**Key Responsibilities**:
- **Coordination & Scheduling**: Manage service schedules for technicians, ensuring timely and efficient service delivery. Coordinate with customers to arrange appointments and handle any scheduling changes.
- **Customer Interaction**: Serve as the primary point of contact for customers regarding service inquiries, requests, and follow-ups. Address customer concerns and ensure a high level of satisfaction.
- **Technical Support**: Provide support to field technicians by relaying important information, assisting with troubleshooting, and ensuring they have the necessary resources for effective service delivery.
- **Service Documentation**: Maintain accurate records of service requests, job statuses, and customer interactions. Prepare and process service reports and documentation as needed.
- **Inventory Management**: Monitor and manage inventory levels for service parts and equipment. Coordinate with procurement to ensure availability of necessary materials.
- **Team Collaboration**: Work closely with the service team, sales department, and management to streamline processes and improve service delivery.
**Qualifications**:
- **Experience**: Minimum of 3 years' experience in a similar role within the HVAC industry or a related field.
- **Skills**: Strong organizational and multitasking skills with a keen attention to detail. Excellent communication and interpersonal skills.
- **Technical Knowledge**: Understanding of HVAC systems and components is preferred.
- **Software Proficiency**: Familiarity with service management software and Microsoft Office Suite.
- **Problem-Solving**: Ability to address and resolve issues efficiently, demonstrating a proactive approach to service challenges.
**How to Apply**:
**Job Types**: Full-time, Permanent
Pay: Up to AED3,500.00 per month
Application Question(s):
- Do you have a bachelor's degree in mechanical engineering
**Education**:
- Bachelor's (preferred)
**Experience**:
- Service Coordinator / Service Engineer lead: 3 years (preferred)
Application Deadline: 30/08/2024
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