Warehouse Supervisor

3 months ago


Dubai, United Arab Emirates koala Living UAE Full time

**Job Overview**:
As the Luxury Furniture Warehouse Manager, you will oversee the daily operations of our high-end furniture warehouse, ensuring the smooth and efficient handling of inventory, order fulfillment, and client interactions. Your role involves managing a team, addressing client technical complaints, and maintaining the showroom snag list to guarantee the highest standards of service and product quality.

Key Responsibilities:

- **Warehouse Operations**:

- Oversee daily warehouse activities including receiving, storing, and dispatching luxury furniture.
- Ensure inventory accuracy through regular stock checks and reconciliation.
- Implement and maintain efficient warehouse processes and procedures.
- Coordinate with logistics teams to manage deliveries and returns.
- Maintain a clean, organized, and secure warehouse environment.

2. **Team Management**:

- Supervise and train warehouse staff, ensuring adherence to company standards and safety protocols.
- Schedule and delegate tasks to ensure optimal workflow and productivity.
- Conduct performance evaluations and provide feedback for continuous improvement.

**3. Client Technical Complaints**:

- Address and resolve client technical complaints related to furniture quality, assembly, or delivery.
- Work closely with the customer service team to ensure prompt and satisfactory resolution of issues.
- Collaborate with the technical team to identify recurring issues and implement preventative measures.

4. **Showroom Snag List**:

- Maintain and update the showroom snag list, identifying and addressing any defects or issues with display furniture.
- Coordinate with showroom staff and repair teams to ensure any snag issues are resolved promptly.
- Ensure showroom displays reflect the highest quality standards and accurately represent the brand.

5. **Reporting and Documentation**:

- Prepare and maintain accurate records of warehouse activities, inventory levels, and client interactions.
- Generate reports on warehouse performance, including inventory turnover and order fulfillment rates.
- Ensure compliance with company policies, industry regulations, and safety standards.

6. **Customer Service**:

- Provide exceptional service to clients, addressing inquiries and ensuring a high level of satisfaction.
- Liaise with clients regarding order status, delivery scheduling, and any issues or concerns.

7. **Continuous Improvement**:

- Identify opportunities for process improvements and implement best practices.
- Stay updated on industry trends and advancements to enhance warehouse operations.

**Qualifications**:

- **Education**: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
- **Experience**: Minimum of 3 years of experience in warehouse management, with at least 1 years in a supervisory role within the luxury furniture or high-end retail sector.

**Skills**:

- Strong leadership and team management abilities.
- Excellent problem-solving skills and attention to detail.
- Proficient in warehouse management systems and Microsoft Office Suite.
- Exceptional communication and interpersonal skills.
- Ability to handle high-value and delicate products with care.

Pay: AED4,000.00 - AED6,000.00 per month

**Experience**:

- in warehouse management: 3 years (preferred)


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