Guest Experience

2 weeks ago

Dubai, United Arab Emirates FAIRMONT Full time

**Company Description**
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.
- Practice and adhere to brand standards to enhance customer service
- Conduct regular assessments on the operational service standards through quality audit tools such as iAuditor to ensure a constant monitoring of staff performance and service gaps
- Develop a statistical analysis of data collected from different review platforms and service touch points (such as Royal Service), and conduct monthly Quality meeting with Department Heads to discuss improvement opportunities
- “Keeper” of service standards for the property, translating them in to service flow, steps of service, and identifying gaps in the customer journey
- Be the liaison between LQA and the property, analyzing data and formulating action plans with each department after each audit
- Assume responsibility for increasing hotel’s Reputation Performance Score
- Drive the Quality committee
- Drive the TripAdvisor project, motivate the team to get more reviews, share ideas on how to improve the TripAdvisor ranking
- Support and work with the Department Heads in the definition and continuous updating of SOPs and review of SOPs’ effectiveness
- Work with the Cluster Learning & Development Manager to develop a training plan for new joiners to go through the SOPs, and ensure regular SOP refresher trainings are conducted per department.
- Participate in the Orientation of new joiners to give an overview about Brand Standards and Quality goals/KPIs
- Continually analyze business practices and identify opportunity for improvements, which could result in increase in revenue and/or cost savings, while also improving service quality
- Observe service behaviors of Heartist and ensure that all uniformed Heartist are properly attired and groomed, each wearing a nametag
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serve as a leader in displaying outstanding hospitality skills.
- Empower Heartist to provide excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

**Qualifications**
- Problem-solving skills
- A methodical and logical approach
- Accuracy and attention to detail
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team, as well as independently
- 2-3 years’ experience in a similar role in a luxury hotel
- Exceptional English communication skills, an additional language will be a plus

**Additional Information** Visa Requirements**:
Please note that you must be eligible to live and work in Dubai.

**Why work for Accor?**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

  • Guest Experience Manager

    4 weeks ago

    Dubai, United Arab Emirates 1st-jobs.com Full time

    We are looking for an experienced **Guest Experience Manager** for our client in **Doha, Qatar.** The Guest Experience Manager will be responsible for ensuring the highest levels of guest satisfaction. This position will be responsible for the daily operation of the Front Desk and liaising with any area impacting the guests' experience. Plans direct and...

  • Guest Experience Supervisor

    4 weeks ago

    Dubai, United Arab Emirates IHG - INTERCONTINENTAL HOTELS GROUP Full time

    Supervise and lead a team of Guest Experience Agents, providing guidance and support.Ensure smooth operations of the front desk and guest services, maintaining high standards of service.Train new team members on front office procedures, guest service standards, and hotel policies.Monitor the performance of Guest Experience Agents, providing feedback and...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22219082 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Culture Village Dubai, Jaddaf Waterfront, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Executive

    1 month ago

    Dubai, United Arab Emirates GUESTA Full time

    Objective: Welcoming guests, ensuring highest level of customer experience. Key Responsibilities: - Pre check in: Contacting guests one-day prior arrival, making sure the guest has received and understood check in instructions, reconfirming the time and exact location of the residence. - Check in: Arrive in advance of the guest to ensure the apartment is...

  • Guest Experience Expert

    1 month ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23071820 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Al Jaddaf, Oud Metha Road, Al Jaddaf Area, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates MARRIOTT International Full time

    Job Category Rooms & Guest Services OperationsLocation Sheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates MARRIOTT International Full time

    Job DescriptionMeyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line. Creating "heart connections"...

  • Guest Experience Expert

    2 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24086442 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    7 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23216368 **Job Category** Rooms & Guest Services Operations **Location** Element Al Jaddaf Dubai, Al Khail Road, AL Jaddaf Area, Dubai Street 26, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Experience Expert

    6 days ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23122368 **Job Category** Rooms & Guest Services Operations **Location** Element Al Jaddaf Dubai, Al Khail Road, AL Jaddaf Area, Dubai Street 26, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Guest Experience Expert

    1 month ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 22219066 **Job Category** Rooms & Guest Services Operations **Location** La Ville Hotel & Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23035305 **Job Category** Rooms & Guest Services Operations **Location** La Ville Hotel & Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Experience Expert

    1 month ago

    Dubai, United Arab Emirates MARRIOTT International Full time

    JobCategory Rooms & Guest ServicesOperationsLocationSheraton Dubai Creek Hotel & Towers, Baniyas Street, Dubai,United Arab Emirates, United Arab Emirates VIEW ONMAPScheduleFull-TimeLocatedRemotely?NRelocation?NPosition TypeNon-ManagementPositionSummaryOur jobsaren’t just about giving guests a smooth check-in andcheck-out. Instead, we want to build and...

  • Guest Experience Expert

    1 month ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23125104 **Job Category** Rooms & Guest Services Operations **Location** Aloft Al Mina, Dubai, Sheikh Rashid Road & 37th Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23143901 **Job Category** Rooms & Guest Services Operations **Location** Aloft Dubai Airport, 51st Street, Garhoud, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Guest Experience Agent

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23109821 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Answer, record, log, and process all guest...

  • Guest Experience Expert

    1 month ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24047313 **Job Category** Rooms & Guest Services Operations **Location** La Ville Hotel & Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Experience Expert

    4 weeks ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24068997 **Job Category** Rooms & Guest Services Operations **Location** Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Guest Experience Expert

    1 month ago

    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24013000 **Job Category** Rooms & Guest Services Operations **Location** Lapita Dubai Parks and Resorts Autograph Collection, Dubai Parks & Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Guest Experience Manager

    1 month ago

    Dubai, United Arab Emirates One&Only The Palm Full time

    Guest Experience Manager (8498) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...