Collections Executive
3 days ago
Answering customer questions regarding problems with their accounts.
- Advise customers of necessary actions and strategies for debt repayment.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of, service, or credit contracts.
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Record information about financial status of customers and status of collection efforts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Receive payments and post amounts paid to customer accounts.
- Negotiate credit extensions, when necessary, as per company Policy and after management approval
- Checking on the documents given by the client to open an account to make sure that all documents are submitted, and contract signed as per points agreed between both parties
- Supporting and helping team members in day-to-day work, in absence of any team member and in work urgency
- Inform management for any Alerts related to customers on time - Preparing Report asked by HOD/Managers the Collections Manager
Must have 6+ years of experience in collections
- Must have Real-estate collections experience
- Should have collection experience in community management fees, sales dues, commercial collections
- **Job Type**: Permanent
**Experience**:
- Collection Executive: 5 years (preferred)
**Language**:
- arabic (preferred)
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