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Principal Product Designer

4 months ago

Dubai, United Arab Emirates Kitopi Full time

Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.

Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.

With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, its robotics hub in Denmark, and its global customer experience center in Dubai, UAE.

**What You'll Do**:

- You’ll set the vision for the user experience and create the space for others to collaborate.
- Employ your strength in storytelling to present your vision and design rationale in a compelling, convincing manner to the wider team.
- Conduct concept and usability testing and gather feedback.
- Create personas through user research and data.
- Develop wireframes and prototypes around customer needs.
- Find creative ways to solve UX problems (e.g., usability, findability).
- Communicate design ideas and prototypes to developers.
- Keep abreast of competitor products and industry trends.
- Develop a core understanding of our user personas and their challenges and needs across all products.
- Understand and align design initiatives with broader strategic goals and objectives. Identify potential risks and challenges and develop strategies to mitigate them.
- Forward-thinking mindset. Taking the initiative to act in advance to achieve desired outcomes or prevent potential problems Identify opportunities of improvement and actively seek to make a positive contribution without being prompted to do so. Less reactive and more proactive.
- Developing and executing design strategies that drive product development and innovation is a key aspect.
- Effectively communicate with stakeholders to understand their concerns, prevent misunderstandings, and manage their expectations. Actively influence them to make sure the overall objectives of Kitopi are met. Become adaptable and responsive to priority changes.

**What Are We Looking For**:

- Bachelor's degree in a design-related field
- Strong portfolio of design projects.
- You have proven experience designing at consumer-focused tech companies or digital agencies - a minimum of 5 years.
- You know how to address the entire ecosystem, balancing both business-to-consumer and business-to-business considerations.
- You are passionate about design systems and well-versed in data-informed product design and development
- You have a people-focused design mentality.
- You enjoy solving problems for all kinds of users.
- You are constantly looking to hone your execution through user feedback.
- Proficient in design software (e.g. Figma, Sketch, Axure, Balsamiq)
- Knowledge of HTML/CSS; JavaScript is a plus..

**Recruitment Process and Timeline**

**Benefits**
- Extensive learning opportunities - we offer many hard and soft skills training to help you improve and challenge yourself
- You'll be involved in customized workshops run by Kitopi Academy
- You’ll have a chance to work in an international, diverse, and inclusive environment
- You’ll be part of one of the most caring communities out there.
- Finding a chance to become a shareowner with our ESOP plan (**T&C Applies**)
- Free and unlimited access to a nutritionist because we care about you
- No Dress Code
- Extended maternity and parental leave
- The infamous team activities and social events are bursting with fun
- Inclusive Private Health Insurance
- Up to 50% discount from Kitopi brands
- 24 working days annual leave as per the company policy

**So, what does it really mean to work at Kitopi?**

We are constantly striving to make Kitopi the best place to work in the world, by empowering you to be the best version of yourself every day. Our company values act as our guiding principles to help ensure that everyone feels safe, included, and like they truly belong.

Along with offices in all the markets we operate in, we also believe in a “work from anywhere” policy - you get to choose the environment you operate in because we believe this will help you deliver work you’re proud of.

Tech-enabled and customer-obsessed, at Kitopi, we are a team of passionate humans who are on a mission together to satisfy the world’s appetite.