Ad Operations Manager, Mena
3 weeks ago
**Key Responsibilities**:
**Client Relationship Management(60% Account Management)**:
- Assist in onboarding customers to our self-service buying platform (EBC) or DSP (BKO), conduct regular meetings with clients for platform walkthroughs and demos
- Implement follow-up strategies for inactive clients, aiming to re-engage and build strong relationships
- Cultivate positive client relationships, serving as the trusted advisor and primary point of contact for all post-sale communications
- Proactively identify opportunities for upselling and discuss new features with clients
- Generate and deliver end-of-campaign reports, including screenshots for transparency; plan and execute post-campaign analysis and gather feedback from clients
- Consistently provide clients with new recommendations and ensure they stay informed with regular updates
**Collaboration and Communication**:
- Work closely with Sales, Marketing teams for effective media planning
- Share client feedback with the internal team and within the Adops team for continuous improvement
- Provide insights and collaborate with internal teams to streamline processes and enhance overall operational efficiency
**Operations: 40%**:
- Effectively navigate through our Demand platforms (EBC and BKO) for campaign optimization and troubleshooting when needed
- Maintain continuous communication with the AdOps team to achieve campaign goals
- Liaise with the supply team when additional traffic is required
- Sitelists and Inventory Management: Create and update sitelists, ensuring accurate market inventory estimation
- Conduct regular discrepancy checks between platforms
**Qualifications**:
- +2 years of experience in Programmatic
- Proven experience in ad operations, account management, or a similar role
- Familiarity with demand platforms
- Demonstrate the ability to work collaboratively within a cross-functional team
- Strong analytical skills with meticulous attention to detail / Problem-solving skills
- Excellent communication and interpersonal skills
- Ability to conduct client meetings and presentations effectively
- Proactive attitude with a commitment to continuous improvement
- Familiarity with Tableau, Salesforce and Atlassian tools is a plus
- Willingness to travel for workshops or seminar - 5%
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**About us**
Equativ is the new single name for Smart Adserver, DynAdmic, LiquidM and Nowtilus — four proven innovators in advertising technology. The vertically integrated company provides brand and privacy-safe solutions that empower its clients to achieve maximum impact while respecting the rights of consumers. The union combines client expertise and engineering excellence to serve the interests of both the supply
- side and demand-side with equal professionalism and technical sophistication.
The company is ranked on the Deloitte Technology Fast 500 EMEA and in the Financial Times’ FT 1000:
** Europe’s Fastest-Growing Companies.**
Equativ (formerly Smart AdServer) has been awarded the
**flexible working environment.**
Come and lead the charge with us in
**building a transparent ecosystem based on quality
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