Establishment Manager kidzauh

3 weeks ago


UAE, United Arab Emirates Emaar Properties Full time

The job holder is responsible for the fulfilment of all the commitments agreed with Marketing Partners or sponsors through adequate management and supervision of the resources in order to have the facility and all its establishments in excellent operation status, functionality, image and offers excellent service. Plans and execute sales and expenditures strategies in order to make the established budgets and guarantee the profitability of the KidZania.

**Operations Management:
- Supervises general operations of the center to guarantee the fulfilment of the established service, quality, image, functionality, maintenance and security standards
- Prepares annual sales and expenditure budgets of all the operations to fulfill the guidelines and manages operations expenses and maintain within budget
- Ensures all the activities performed in the establishments fulfill the agreements and commitments made with the Marketing Partners or sponsors.
- Determines service standards that must be followed, implementation and supervises their execution in all the areas of the facility.

**T **eam Management:
- Manages resources for development, avoid excess rotation and absences, improving the facility's efficiency.
- Supervises and ensures daily sales income is well kept, secured and up to date.
- Plans and supervises annual training program to improve the human development of the staff and improving the service quality.
- Supervises the execution of the internal control system to avoid damaging the results of the center.
- Coordinates the documentation of all the operative activities with the corresponding department.
- Guarantees safety of all the visitors through the generation of service and control policies.
- Supports to commercial and operative areas so they can accomplish their sales and profit budgets through a close supervision of the products they sell, wastage generated and designing different strategies.

**Customer Service:
- Ensures exceptional qualities of customer service are delivered by the team with polite and courteous manner and promote good customer service so that high customer satisfaction is provided to all customers and user groups.

**Team Management:
- Manages employee recruiting, scheduling and training in order to ensure operational and safety standards are achieved.
- Prioritizes and plan teams and own tasks to ensure they are completed within set deadlines.
- Delegates work with clear work instructions and provide performance feedback to team members.
- Ensures interaction between all the departments is healthy, efficient with service and respect.
- Conducts appraisals for team members

**Health and Safety:
- Ensures customers use the facility in a safe manner and all operational Health and Safety procedures are adhered all the times.
- Ensures sufficient first aid for kids and general public are available at all times.

**Adherence to Policies and Procedures:
- Behaves in line with the Code of Conduct Policy and adheres to company policies and procedures


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