Captain - Lebanese Terrace

4 weeks ago

Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Captain - Lebanese Terrace (Full time #534993)

**Property / Office**: Emirates Palace, Abu Dhabi

**Location**: Abu Dhabi, United Arab Emirates

**Responsibilities**:

- Coordinate and supervise all duties for the opening and closing brigade.
- To assist the assistant manager in making arrangements according to reservations and special events.
- To assist the assistant manager in checking the condition, cleanliness, and proper functioning of all operating equipment and furniture.
- To assist in the training of waiters/waitresses and junior waiters.
- To ensure the correct and complete set-up of the restaurant section assigned to him/her.
- Assist the assistant manager in following up on all supplies from the store and linen room.
- To welcome guests to his/her station and to assist in seating.
- To present menus and beverage lists to the guest with recommendations designed to increase average check.
- To take food and beverage orders and ensure speedy service of all food and beverage items.
- Ensure that each table is correctly set up as per food and beverage order requirements.
- To participate in the service of food and beverage items, especially during rush hours.
- To check and follow up on billing and checking procedures as per policies set by the Mandarin Oriental.
- To ensure proper cash handling procedures are followed as per policies set by the Mandarin Oriental.
- To be present in the restaurant during service hours.
- Ensure that tables are cleaned and reset immediately after the guests have left, in line with the standards set by the Mandarin Oriental.
- To develop and maintain good relations with guests and to handle guest complaints as required by the restaurant manager or his assistant.
- Ensure that the restaurant manager and assistant restaurant manager are kept informed of all guest comments and complaints.
- Attend communication meetings, briefings, and training sessions as required by the restaurant manager, training manager, and food and beverage manager.
- To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of the emirates palace.
- Any other duties, which may be assigned to you from time to time as directed by your
Supervisor or Manager.

**Requirements and qualifications**
- Senior School qualification or equivalent will be an advantage.
- Previous experience in the same role is required.
- Team player, with good communication skills.
- Arabic language will be an advantage.

**Advertised**: 09 May 2023 Arabian Standard Time
**Applications close**: 06 Jul 2023 Arabian Standard Time

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