IT Services Manager

2 weeks ago


Sharjah, United Arab Emirates Missan IT Solutions Full time

**Position Overview**:
We are seeking a highly skilled and experienced IT Services Manager to lead our Managed services team. The IT Services Manager will be responsible for overseeing the planning, implementation, and management of IT services and support to support our customers. This role requires a strong blend of technical expertise, leadership, and the ability to drive IT service excellence.

**Roles and Responsibilities**:
**Strategic Planning**:Collaborate with senior management to align IT services with organizational goals and objectives.
Develop and maintain an IT services strategy that supports business growth and innovation.

**Team Leadership**:Manage and lead a team of IT professionals, including Service Desk personnel, system administrators, and technical support staff.
Provide coaching, mentoring, and guidance to team members, promoting a culture of excellence and accountability.

**IT Service Delivery**:Ensure the effective delivery of IT services, including infrastructure, networks, servers, and end-user support.
Oversee incident, problem, and change management processes, ensuring efficient incident resolution and service requests.

**Vendor Management**:Collaborate with vendors and third-party service providers to manage service level agreements (SLAs) and ensure quality service delivery.
Evaluate and select vendors for IT services and negotiate contracts.

**IT Service Improvement**:Continuously assess and improve IT service processes to enhance operational efficiency and user satisfaction.
Implement ITIL or other industry best practices to enhance service management.

**Budget and Resource Management**:Develop and manage the IT services budget, ensuring cost-effective service delivery.
Allocate and manage IT resources effectively to meet service demands.

**Security and Compliance**:Ensure IT services comply with security and regulatory requirements.
Implement and maintain cybersecurity measures and disaster recovery plans.

**Performance Monitoring and Reporting**:Monitor the performance of IT services and systems, using metrics and key performance indicators (KPIs).
Prepare and present regular reports on service performance to senior management.

**Project Management**:Oversee IT projects related to service improvements, upgrades, and technology implementations.
Ensure projects are completed on time and within budget.

**Required Qualifications**:
Bachelor's degree in Information Technology, Computer Science, or a related field. A master's degree is a plus.

5+ years of experience in IT management, with at least 2 years in a leadership or managerial role.

Strong knowledge of IT service management frameworks and best practices (e.g., ITIL).

Excellent leadership and team management skills.

Experience in budgeting and resource allocation.

Strong problem-solving and analytical skills.

Effective communication and interpersonal skills.

Project management experience and certifications (e.g., PMP) are advantageous.

Industry certifications (e.g., ITIL, CompTIA Network+, etc.) are a plus.

**Application Process**:
**Salary**: AED6,000.00 - AED10,000.00 per month

Ability to commute/relocate:

- Sharjah: Reliably commute or planning to relocate before starting work (required)


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