Officer - Business Assessment

2 days ago


UAE, United Arab Emirates DP World Full time

Evaluate all actions plans based on the outcomes of the self-assessment to address the areas for improvement and ensure proper follow up & closure of all actions.
- Support in preparing the reports related to the self-assessment and status of action plans.
- Support in managing the local & international excellence award submissions & site visit assessments for UAE businesses units and functions.
- Propose potential excellence awards and target them for each business unit under DP World UAE.
- Support in managing all tasks related the internal customer satisfaction by conducting internal customer surveys of UAE businesses units & functions, analyzing the results, presenting the results and ensure all action plans identified are implemented & closed to enhance the services and increase the satisfaction level.
- Evaluate all actions plans related to the external customer satisfaction results to ensure proper action plans been identified & implemented to increase the satisfaction level.
- Support in managing the regular reports related to business assessment activities with other internal teams within organizational excellence which they need to refer & can be relevant to their activities.
- Support in managing an effective result dashboard related to business assessment team which gives clear results on the team performance & KPIs.
- Liaise with excellence awards offices for applying, assessing, awards workshops, feedback reports, award ceremonies, etc.
- Assist in identifying smart solutions related to business assessment activities to manage the tasks more effectively and reduce the paper & manual work.
- Enhance the awareness level among UAE employees with regards to business assessment activities.
- Perform other responsibilities associated with this position as assigned by management team.



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