Lifestyle Consultant
2 weeks ago
**Responsibilities**:
- **Process important queries and manage customer expectations in a polite and friendly manner**:
- **Keep track of frequent clients and create a tailored experience based on their personal needs**:
- **Must be well aware with luxury brands and items**:
- **Must be well aware with restaurants, tourist spots, and boutique hotels worldwide**:
- **Provide information on facilities and services, events and attractions and tours**:
- **Work with a team of concierge and deliver high-quality service to clientele**:
- **Assists clients in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary**:
- **Provide information and special services to enhance clients’ experience**:
- **Maintains a positive and professional relationship with all vendors**:
- **Act as the point of reference for clients who need assistance or information and attend to their requests and requirements**:
- **Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others**
**Qualifications & Experience Required**:
- **Minimum of 3 years experience as Head of Concierge; experience in customer service or relevant role is an advantage**:
- **Previous experience as a virtual assistant**:
- **Previous experience of managing a team**:
- **Must be knowledgeable with top luxury destinations, hotels, and restaurants**:
- **Good communication skills and customer service skills**:
- **Strong knowledge of the community, area, and region is necessary**:
- **Excellent knowledge of local attractions and establishments**:
- **Problem-solving, organization and time management, and supervision skills**:
- **Advanced written and verbal communication skills**:
- **Polite, friendly, and self-assured attitude**:
- **Skills in multitasking and good time-management**:
- **Strong knowledge on luxury items, lifestyle, fine dining restaurants, and activities worldwide**
**Salary package will be based on experience.Job Types: Full-time, Contract
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