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Call Center Agent

2 months ago

Abu Dhabi, United Arab Emirates Republik Real Estate Management LLC Full time

**Job description**

**Job Responsibility**
- Strong phone & verbal communication skills with active listening;
- Proven experience as tele sales representative or other sales/customer service role is the advantage;
- VAT and TAX handling experience in the UAE.
- Preferably familiarity with CRM systems;
- Proven track record of successfully meeting sales target preferably over the phone;
- Customer focus & adaptability to different personality types;
- High energy, ability to multitask, set priorities & manage time effectively;
- Route calls to appropriate resources;
- Follow up customer calls where necessary;
- Upsell products and services;
- A positive attitude, even when faced with misplaced criticism or frustration;
- Cool-tempered and able to handle rejection;
- Build sustainable relationships and engage customers by taking the extra mile;
- Keep records of all conversations in our call centre database in a comprehensible way.

**QUALIFICATIONS**:

- Can join immediately;
- High school diploma or equivalent;
- Must have experience in the same field as call center agent/representative (1-3 years);
- Age: 25 to 40 yrs old;
- Knowledge of customer service practices and principles;
- Excellent data entry and typing skills;
- Superior listening, verbal, and written communication skills;
- Ability to handle stressful situation appropriately

**Accountabilities**:

- Conduct market analysis on daily basis to ensure listing prices are within market prices;
- Negotiate the listing price with the homeowner to get the best market price or a “Hot Deal”, if applicable;
- Check ads on property portals;
- Make calls and update on CRM system;
- Accountable for getting maximum of number of verified units;
- Follow up with the marketing department for updating posts;
- Presenting offers from buyers and tenants;
- Responsible for sales and leasing availability list and prices and updating the listings on CRM;
- **Must be able to handle VAT and Taxation procedures.**

**Job Types**: Full-time, Permanent

**Salary**: AED3,000.00 - AED3,500.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- VAT & TAX: 2 years (preferred)

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