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Sales Manager

2 months ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Sales Manager (GCC) (Full time #538260)

**Property / Office**: Mandarin Oriental Jumeira, Dubai

**Location**: Dubai, United Arab Emirates

**Responsibilities**:

- To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy.
- Ensures maximum acceptance in RFPs.
- To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.
- To constantly monitor the market and the competition and report on threats and opportunities.
- To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfall.
- Implements and executes all sales objectives and action plans to reach and exceed targets set.
- Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.
- Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
- Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.
- Cross sells brand across MOHG portfolio through MObilise programme.
- Ensures all requests are handled in the time frame set by the company.
- Attends weekly and monthly department meetings and prepares account performance accordingly and contributes with market and customer feedback.
- Covers accounts when required by Department Head.
- Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Sets a positive example for Sales, Reservations and Conference Sales teams.
- Handles guest complaints and disputes.
- Ensures an excellent working relationship with all colleagues within the hotel
- Utilizes all available on the job training tools for colleagues.
- Conducts sites visits as required by hotel operation
- Participates in Client Entertainment with Sales Department as required
- Joint Sales calls with team as required

**Advertised**: 13 Feb 2024 Arabian Standard Time
**Applications close**: 29 Feb 2024 Arabian Standard Time

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