Receptionist (Arabic / Any Nationality) Female

6 months ago


Sharjah, United Arab Emirates OCEANIC KHORFAKKAN RESORT AND SPA Full time

Ensures incoming guests given the highest possible personal service.
- Maintains effective communication with all related departments to ensure smooth service delivery.
- Receives guests in a professional and friendly manner, satisfying guest expectations from arrival until departure.
- Greets guests on their arrival ensuring they feel expected and welcome.
- Ensures the guest receives the accommodation he/she is expecting.
- Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
- Deals swiftly, efficiently and sensitively to guest complaints and follows through.
- Maintains awareness of guest profile through the Opera guest history.
- Using computerized Front Office systems, process accounts from check-in through to checkout, ensuring accurate posting of food and beverage and ancillary charges.
- Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
- Accurately administers Front Desk Clerical systems and procedures.
- Provides currency exchange services.
- Balances accounts of day’s business at end of shift.
- Comply with all laid down systems and procedures.
- Records all instances of refused business, with reasons of refusal.
- Ensures that all bills closed on shift checked and closed correctly to the required standard and policy.
- Regularly check the reception is organized and operating an efficient standard and checklists completed and forwarded to supervisors.
- Promotes the hotels outlets and special events at all times.
- Maintains an awareness of competitor’s rates and occupancy levels.

**Salary**: AED20,900.00 per year


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