Branch Operation Manager

2 months ago

Dubai, United Arab Emirates Carrier Full time

**Country**:
United Arab Emirates
**Location**:
UTS Carrier, Palladium building, 2nd floor, Al Quoz, Dubai, UAE

**Why Carrier?**

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.

We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything

**Role Responsibilities**:
Leadership:

- Conduct performance appraisals and training sessions for technicians, focusing on enhancing productivity and reducing waste.
- Direct the day-to-day functions of field staff, setting clear goals for efficiency and profitability.
- Educate and train the team to improve work quality, reduce complaints and callbacks, and increase customer retention.
- Assess technician performance and recommend training needs that contribute to better performance metrics.

Documentation & Compliance:

- Prepare and submit necessary documentation for site access permissions as required by local authorities or clients.
- Prepare detailed invoices reflecting the scope of work performed, materials used, labor hours billed, and any other relevant charges.

Customer Care:

- Handle all customer complaints at the site with a focus on resolving issues quickly to maintain high levels of customer satisfaction.
- Provide efficient, courteous, and timely services to customer requests and inquiries, ensuring repeat business.
- Coordinate with customers regarding maintenance visits, optimizing schedules to minimize disruption to their operations.
- Conduct regular customer meetings across all UAE sites to discuss maintenance plans, address concerns, and gather feedback.
- Implement strategies to enhance customer satisfaction across all sites, ensuring a consistent level of service quality.

Technical:

- Plan and execute maintenance jobs efficiently to ensure customer satisfaction and cost-effectiveness.
- Guide and assist technicians in service problems, focusing on quick resolution and mínimal downtime.
- Address difficult service problems promptly and educate technicians on technical aspects for future reference, aiming to reduce repeat issues.
- Conduct site inspections and provide estimates for manpower and material costs, optimizing resource allocation.
- Prepare job cards, inspection reports, field reports, and time sheets for the team, ensuring accurate tracking of work hours and expenses.
- Request materials for required parts and follow up on parts requirements.
- Ensure cost control and asset optimization, identifying opportunities for savings without compromising quality.
- Meet targets for tools, consumables, and protective equipment, balancing quality with cost considerations.
- Approve overtime and vacation leave for technicians, aligning with project timelines and budget constraints.

Productivity & Profitability:

- Monitor key performance indicators related to productivity such as job completion rates, average repair times, and technician utilization rates.
- Analyze cost data to identify trends in material usage, labor costs, and overhead expenses.
- Implement continuous improvement initiatives that enhance productivity while reducing operational costs.
- Collaborate with the department Head to align maintenance activities with budgetary goals and objectives.

EH&S - Environmental Health & Safety:

- Implement UTS Carrier EH&S standards within area of control, ensuring compliance while maintaining operational efficiency.
- Identify environmental aspects/health hazards in area of responsibility promptly to prevent costly incidents.
- Report all near miss, accident, incident, occupational illnesses, and environmental incidents to management immediately.

**Minimum Requirements**:

- 3-5 years of experience in a service operations company
- Experience in HVAC or related industries
- Excellent English skills both spoken and written
- Excellent Cost Management, Health and safety standards and Project skills
- Mechanical or Electrical Engineer degree

**What we offer**

We offer excellent development opportunities, an attractive salary and exceptional benefits including the following:

- International working environment
- Competitive salary
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme

**Your journey with us**

We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:

- Initial call with our sourcing/recruitment team
- Interview with the Manager

**Our c

  • Head of Branch Operations

    2 months ago

    Dubai, United Arab Emirates High Street Resources Full time

    **Company Overview**: This leading financial institution serves over 4 million customers through a network of 1,400 branches and 1,100 ATMs. As an international bank with a presence across four continents, it excels in branchless banking with its advanced platform. The company also offers 24/7 access via top-tier Internet Banking services. **Job...

  • Branch Manager

    5 months ago

    Dubai, United Arab Emirates Al-Durar Hospitality Group Full time

    We are looking for a talented Branch Manager to assign and direct all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. **Responsibilities**: - Direct all operational aspects including distribution operations, customer...

  • Branch Manager

    5 months ago

    Dubai, United Arab Emirates Emirates NBD Full time

    As a Branch Manager at Emirates NBD, your role is to The Branch Manager has direct accountability of the Branch's financial performance, operational control and customer service delivery. The responsibility spans across all segments of customers. A great deal of customer contact and internal interactions with support and control units are part of the...

  • Branch Manager

    5 months ago

    Dubai, United Arab Emirates JOGARAM Group Full time

    **Organization: JR Hardware/ Building Material** **Designation: Branch Manager** We are looking to hire an enthusiastic and driven Branch Manager We are looking for a talented Branch Manager to assign and direct all work performed in the branch and to supervise all areas of operation. To be successful as an Branch Manager, you should be persuasive and...

  • Admin Branch Manager

    3 weeks ago

    Dubai, United Arab Emirates Cosmos Sports LLC Full time

    Job description We are hiring an Admin branch manager for cosmos Academy which is a division of Cosmos Sports LLC. **Designation: Admin Branch Manager** **Location**: Dubai **Job Summary**: The Admin Branch Manager is responsible for overseeing the daily operations of the branch, ensuring efficient management of staff, finances, and customer relations....

  • Branch Manager

    5 months ago

    Dubai, United Arab Emirates Harmony Medical Group Full time

    Job Overview We, HARMONY MEDICAL GROUP are currently seeking a highly skilled and experienced Clinic Branch Manager. If you're dedicated and ambitious, HARMONY MEDICAL GROUP is an excellent place to grow your career. Don't hesitate to apply. **Responsibilities**: - Design and implement business strategies to help the clinic meet organizational goals -...

  • Branch Manager

    5 months ago

    Dubai, United Arab Emirates Al Lokrit International LLC Full time

    **Responsibilities** - Direct all operational aspects including distribution, operations, customer service, administration and sales - Assess local market conditions and identify current and prospective sales opportunities - Develop forecasts, financial objectives and business plans - Meet goals and metrics - Manage budget and allocate funds appropriately -...

  • Assistant Branch Manager

    1 month ago

    Dubai, United Arab Emirates Emirates Islamic Full time

    Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we...

  • Branch Manager

    5 months ago

    Dubai, United Arab Emirates Knowledge Planet Group Full time

    The Branch Manager will be responsible for overseeing the overall operations, growth, and profitability of the branch. This role requires a dynamic and results-driven individual with exceptional leadership skills. The Branch Manager will play a critical role in ensuring the delivery of excellent coaching services, maintaining a positive learning environment,...

  • Manager - Business Development and Branch Operations

    3 months ago

    Dubai, United Arab Emirates Steel Force Building Materials Trading Full time

    **Location**: Dubai, UAE **Company**: Steel Force Building Materials **Sector**: Hardware, Building Materials, Construction Items, and Machine Tools Trading **Position**: Manager - Business Development and Branch Operations **Key Responsibilities**: **Operations Management**: - Oversee the day-to-day operations of the branches to ensure efficiency and...

  • Branch Manager

    1 month ago

    Dubai, United Arab Emirates Flipped - Manar Mall Full time

    Kids HQ is looking to hire Branch Manager in Dubai - UAE Position: Branch Manager Experience: 2-5 years in Retail side (Amusement Industry preferred) Job duties: - Train, supervise, and evaluate staff, ensuring adherence to policies and a positive work environment. - Prepare and manage budgets, schedule expenditures, and oversee cash handling to maintain...

  • Branch Manager

    1 month ago

    Dubai, United Arab Emirates KidsHQ Dubai Full time

    Kids HQ is looking to hire Branch Manager in Dubai ,UAE Position: Branch Manager Experience: 2-5years in Retail ( amusement Industry preferred) Job duties: - Train, supervise, and evaluate staff, ensuring adherence to policies and a positive work environment. - Prepare and manage budgets, schedule expenditures, and oversee cash handling and develop sales...

  • Branch Manager

    1 month ago

    Dubai, United Arab Emirates KidsHQ Dubai Full time

    Kids HQ is looking to hire Branch Manager in Dubai, UAE Position: Branch Manager Experience: 2-5years in Retail (Amusement Industry preferred) Job duties: - Train, supervise, and evaluate staff, ensuring adherence to policies and a positive work environment. - Prepare and manage budgets, schedule expenditures, and oversee cash handling and develop sales...

  • Branch Operations Manager

    2 months ago

    Dubai, United Arab Emirates KNZ Solutions Full time

    The Role At KNZ Solutions, we believe in pushing the boundaries of innovation and delivering exceptional solutions that drive real results for our clients. Our team is made up of forward-thinking professionals who are passionate about making a meaningful impact in the industries we serve. If you're looking for a dynamic, fast-paced environment where your...

  • Branch Manager

    4 days ago

    Dubai, United Arab Emirates Early Warning Fire Systems LLC Full time

    BRANCH MANAGER Experience: Min 6years Qualification: Degree in Engineering Location: DUBAI Requirments: - Lead, direct and Manage day to day operations to achieve organisation goals. - Set performance goals, conduct performance evaluation and provide constructive feedback. - Monitor and Analyze operational process to enhance productivity and reduce...

  • Branch Manager

    5 months ago

    Dubai, United Arab Emirates Al Rostamani Trading Company Full time

    Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with...

  • Asst. Branch Manager

    2 months ago

    Dubai, United Arab Emirates JC Premiere Business International Full time

    Knowledgeable in Operation - With background experience in Inventory, Sales, Processing of Permits, Admin task and Reporting - Must have at least 5 years experience as Asst. Branch Manager or related field - At least College Graduate in Business Operation or related course **Job Types**: Full-time, Permanent Pay: AED5,000.00 - AED6,000.00 per...

  • Branch Manager

    5 months ago

    Dubai, United Arab Emirates New Era Supermarket LLC Full time

    The branch manager's responsibilities include **managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location's revenues**. Branch managers oversee the performance of other employees who work in their branch **Salary**: AED5,000.00 - AED7,000.00 per month **Experience**: - Retail: 2 years...

  • Branch Operations Manager

    3 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    About the RoleAs a Branch Operations Manager at Talent Pal, you will be responsible for supervising a team of Field Service professionals and managing day-to-day priorities in solving client issues. You will optimize manpower and resources, respond to customer complaints, and escalate key issues to senior management.Key Responsibilities:Coordinate and...

  • Branch Sales Manager

    2 months ago

    Dubai, United Arab Emirates Siroya Jewellers Full time

    **Role Description** This is a full-time on-site role for a Branch Sales Manager at Siroya Jewellers Branch in Dubai. The Branch Sales Manager will be responsible for overseeing the sales operations, managing the branch team, developing sales strategies, and ensuring customer satisfaction. **Qualifications** - Sales Management, Retail Sales, and Customer...