Front Office Manager
2 weeks ago
**Job Information**:
Industry
- HospitalityCity
- DubaiState/Province
- Dubayy (Dubai)Country
- United Arab EmiratesZip/Postal Code
- 337-1500- Directs and coordinates the activities of the Front Office Department which includes room reservations and assignments, reception, guest relations, telephone, mail and information, and bell service.- Ensure company’s policies and security requirements are met
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, bell boys and valet parking.
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers’ requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Maintenance of the highest possible average room rate
- Information on the availability and condition of rooms is kept current
- Inspects VIP guest rooms and informs Housekeeping regarding maintenance and repair.
- Prepares all Front Office activities memoranda, announcements, and other correspondence.
- Obtains and records in the logbook, the grand master and emergency keys from the Front Office Cashier when necessary
- Coordinates with Security and Housekeeping departments in the investigation of irregularities, and room discrepancies.
- Compilation of data for the Monthly Front Office Report, as well as forecasts.
**Requirements**:
- Proven work experience as a Front desk manager or Reception manager
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in Arabic &English (oral and written)
- Solid knowledge of Opera, MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- High School diploma, additional certification is a plus
**Benefits**:
-
Front Office Manager
3 days ago
Dubai, United Arab Emirates Hilton Full timeA Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...
-
Front Office Manager
1 week ago
Dubai, United Arab Emirates MG Group Full timeWe are looking for a friendly, professional, and customer-oriented **Front Office Manager** to join our team. As the front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of...
-
Front Office Manager
3 days ago
Dubai, United Arab Emirates Kaisa Company Full timeWe are looking for a **Front Office Manager** to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. **Responsibilities**: - Ensure front desk is tidy and has all necessary...
-
Front office manager
1 week ago
Dubai, United Arab Emirates Bin Ham Group Full timeSupervising the daily operations of the front office, ensuring they run smoothly and efficiently.Manage and train front office staff, including receptionists and concierges, to provide excellent customer service.Develop and implement policies and procedures for the front office, ensuring adherence to company standards.Handle guest complaints and resolve...
-
Front Office Manager
3 days ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 23005309 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all...
-
Front Office Manager
21 hours ago
Dubai, United Arab Emirates Marriott International, Inc Full time**Job Number** 23082339 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...
-
Assistant Front Office Manager
21 hours ago
Dubai, United Arab Emirates Hilton Full timeAn Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...
-
Front Office Manager
2 weeks ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeLeading Guest Services Team 1. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 2. Encourages and builds mutual trust, respect, and cooperation among team members. 3. Serves as a role model to demonstrate...
-
Front Office Manager
3 days ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeMAIN DUTIES Leading Guest Services Team 1. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 2. Encourages and builds mutual trust, respect, and cooperation among team members. 3. Serves as a role model to...
-
Front Office Manager
2 days ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeLeading Guest Services Team 1. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 2. Encourages and builds mutual trust, respect, and cooperation among team members. 3. Serves as a role model to demonstrate...
-
Front office manager
Found in: Talent AE A C2 - 1 week ago
Dubai, United Arab Emirates Bin Ham Group Full timeSupervising the daily operations of the frontoffice, ensuring they run smoothly andefficiently.Manage and train front office staff,including receptionists and concierges, to provide excellentcustomer service.Develop and implement policies andprocedures for the front office, ensuring adherence to companystandards.Handle guest complaints and resolve issues ina...
-
Front Office Manager
1 week ago
Dubai, United Arab Emirates Imperial Plaza Hotel & Resort South Sudan Juba Full timeWe are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. Ultimately, you should be able to ensure our front desk provides professional and...
-
Front Office Manager
Found in: Talent AE C2 - 1 week ago
Dubai, United Arab Emirates Autograph Collection Hotels Full timeJOB SUMMARY Works with direct reports to develop and implement departmental strategies and ensuring implementation of the brand service strategy and brand initiatives, ensuring Front Office meets the brand’s standards, targets customer needs, ensuring associate satisfaction, focuses on growing revenues and maximizes the financial performance of the...
-
Front Office Manager
2 weeks ago
Dubai, United Arab Emirates Rolla Suites Hotel Full time**Responsibilities**: - Ensure front desk is tidy and has all necessary stationery and material - Train, supervise and support office staff, including receptionists, security guards and call center agents - Schedule shifts - Ensure timely and accurate customer service - Handle complaints and specific customers requests - Troubleshoot emergencies - Ensure...
-
Front Office Manager
5 days ago
Dubai, United Arab Emirates Rolla Suites Hotel Full time**Responsibilities**: - Ensure front desk is tidy and has all necessary stationery and material - Train, supervise and support office staff, including receptionists, security guards and call center agents - Schedule shifts - Ensure timely and accurate customer service - Handle complaints and specific customers requests - Troubleshoot emergencies - Ensure...
-
Front Office Manager
5 days ago
Dubai, United Arab Emirates Raintree Rolla Hotel Full time**Responsibilities**: - Ensure front desk is tidy and has all necessary stationery and material - Train, supervise and support office staff, including receptionists, security guards and call center agents - Schedule shifts - Ensure timely and accurate customer service - Handle complaints and specific customers requests - Troubleshoot emergencies - Ensure...
-
Front Office Officer
3 days ago
Dubai, United Arab Emirates Al Ansari hospitality group Full timeWe are hiring; Front office Manager or Officer, Company benefits Attractive salary Company benefits Location Dubai **Salary**: From AED5,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (required)
-
Front Office Manager
3 days ago
Dubai, United Arab Emirates Rolla Suites Hotel Full time**Responsibilities**: - Ensure front desk is tidy and has all necessary stationery and material - Train, supervise and support office staff, including receptionists, security guards and call center agents - Schedule shifts - Ensure timely and accurate customer service - Handle complaints and specific customers requests - Troubleshoot emergencies - Ensure...
-
Assistant Front Office Manager
3 days ago
Dubai, United Arab Emirates Landmark Hotels and Suites Full timeTo be familiar with Hotel services, operational hours and ongoing promotions. - Have a thorough knowledge of Landmark Hotels & Suites products and services. - To be fully aware of the Landmark Hotels & Suites Brand standard compliance requirements for all front office sections. - Maintain good working relationship with all hotel departments. - Have a good...
-
Manager, Front Office
1 week ago
Dubai, United Arab Emirates Kerzner International Resorts Full timeManager, Front Office (7963) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...