Customer Service Representative in Car Rental for
6 months ago
Role Summary
Role will require you to build relevant and engaging campaigns on Afeela Car Rental owned CRM channels which will tie into increasing acquisitions, frequency and user retention.
As a Specialist, you will own and implement CRM campaigns on a country level for Car rental. You'll need to be flexible, performance-driven, able to work with tight deadlines and be willing to be hands-on to get the job done.
Role Scope
- Ideation of basic CRM campaigns around the customer lifecycle to meet business needs
- Coordination with Campaign Ops team for launch of CRM campaigns to address challenges faced by local markets (churn increase, frequency drop etc.)
- Monitoring campaign spend and ensuring adherence to monthly, quarterly and annual CRM budgets
- Monitoring lifecycle campaign performance and suggesting optimizations based on best practices and learnings from other markets
- Creating visibility for local marketing teams on performance and cost evolution
**Job Types**: Full-time, Permanent
**Salary**: AED3,500.00 - AED4,500.00 per month
**Experience**:
- customer service: 1 year (preferred)
Ability to Commute:
- Dubai (preferred)
Ability to Relocate:
- Dubai: Relocate before starting work (preferred)
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