Immigration Manager

2 weeks ago

Dubai, United Arab Emirates was Emigra (UAE) Immigration Services Lt Full time

**About Newland Chase**

Our Immigration Advisors come from diverse professional backgrounds and are unified by their passion to deliver knowledgeable, compliant solutions to assist clients with all immigration matters.

Our approach combines a deep understanding of immigration laws and our clients’ unique challenges. We leverage more than 40 years of experience, a truly global footprint, and technology solutions to create exceptional solutions within a safe and compliant framework. We are singularly focused on delivering exceptional results to our clients.
Newland Chase is a fast-paced and dynamic business with aggressive plans for growth. We seek talent that will embrace the company’s aspirations to drive growth and shape the future of our business.

Responsibilities include but are not limited to:
**Supervisory Tasks**
- Supervising the preparation and submission of complex cases, taking the lead where necessary covering high net worth cases, and any complex cases for key accounts and high net worth individuals
- Providing strategic legal advice to colleagues and clients and ensuring dissemination of information across the team
- Taking responsibility for supervising invoicing, credit control, escalating any issues to the reporting Manager/Director.
- Setting timetables and completing quarterly reviews for reporting team (to include all consultants) ensuring meetings are completed in a timely manner and reports written up within 3 day.
- Undertaking case reviews in line with schedule in a timely and competent manner
- Completing training assessments for each member of reporting team, managing staff progression, identifying training requirements and monitoring progress during quarterly reviews.
- Ensuring retention of reporting team, identifying any areas requiring improvement, monitoring career progression and general morale within the team
- Induction and training of new staff and mentoring junior consultants
- Holding regular one-on-one discussions team members, to discuss general issues or concerns
- Team Meetings; meets regularly with the team as a group and to review feedback/performance/cases where needed

**Client Tasks**
- Managing case initiations, ensuring new cases are allocated to appropriate consultants
- Ensuring all cases are completed within agreed SLAs for specific key accounts
- Managing own case load, ordinarily comprising of complex casework, high net worth cases, sponsor licences, and any complex issues such as revocations and suspensions.
- Being responsible for ensuring up to date rate cards are in place for existing clients and where possible negotiating annual increases.
- Devising and implementing annual account management programmes to include training sessions, compliance audits and quarterly account reviews, taking into account licence renewal
- Pro-actively managing key corporate accounts, meeting all key accounts quarterly, monitoring and analysing ac-count activity ensuring sponsor licences are properly maintained
- Producing monthly account reports for review, including number/type of new cases, escalations, new wins
- Taking active involvement in business development and working in conjunction with other departments to cross sell firm services
- Preparing bidding proposals and tender documents as required
- Identifying opportunities to diversify services, taking an active role in business planning.

**Ownership & Communication**
- Manages activities of the team related to case work support, work-life balance, stress level, capacity to take on new cases
- Leads teams by example
- Take ownership to ensure processes are being followed and implemented
- Builds communication links between teams
- Recognizes and shares key team achievements
- Acts as spokesperson for the team: voices concerns or issues
- Encourages team members to take responsibility for their own actions

**Technology and Compliance**
- Monitoring and use of and maintaining accuracy of date on the internal Immigo and filing system in line with SOW
- Taking responsibility for the provision of compliance support for new and existing accounts, attending and supervising the compliance audit/meetings, reviewing follow up report, training and liaising with key accounts to ensure recommendations are carried out in a timely manner
- Maintaining up to the minute knowledge of the immigration rules and policy in all areas covering dependant immigration, non standard process, nationality/long term Residency, and appeals through Immigo, reading as well as completing online training modules via LMS (Learning Module site)

**Person Specification (E = essential, D = desirable)**
- 7+ years of proven experience of providing detailed and accurate advice on Middle East Immigration process E
- Proven ability to write clearly and concisely, using appropriate language and terminology a tone, style and format suited for the purpose and the audience E
- Exceptional organisational abilities proven through working on complex proje

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