Branch/center Manager

5 months ago


Dubai, United Arab Emirates Brainstorm Human Resources Consultants Full time

A leading edutainment company in the UAE is looking for a Branch/Store Manager in Dubai for one of their kids entertainment center.

**JOB PURPOSE**:
You will assume responsibility for the overall success of the Center by setting targets, and ensuring they are attained. Skilled in managing diverse operations from a distance. Excellent abilities in financial and operations planning are also essential for the role. The Purpose is to ensure Center will meet and exceed expectations of business development and efficiency.

**KEY PERFORMANCE ACCOUNTABILITIES**:
Main

**Responsibilities**:
**Operations and Strategic Planning**
- Plan by the 10th of the month, the operations strategies for the following month.
- Review comparative sales figures for same month / week last year and plan ahead
- Prepare strategies for day-to-day operations in advance and brief the team on the goals
- Review the staff rota for adequate staffing is in place as per business needs by 20th of month
- Ensure all functioning zones - Salon, Retail, Café and Play etc. are aligned in the monthly plan
- Review any customer complaints and identify root causes, if any.
- Responsible for maintaining all the operational manuals and documentation; ensuring all standards and procedures are up to date.
- Oversee all Health & Safety measures and operational policies and procedures are adhered to
- Oversee updates on operational SOP’s & Centre operational manuals as required
- Follow up on all snags, maintenance and repair issues at the Center.
- Follow up on all ad-hoc Centre projects as discussed and agreed upon with Senior Management
- Responsible for asset management and asset registers pertaining to revenue - generating equipment, operational equipment, furniture, fittings as well as other asset related to and specifically fitted the operation.
- Host weekly staff meetings with all staff in person.
- Regularly evaluate the efficiency of business operations according to organizational objectives
- Work towards maximizing sales and profitability across the center.
- To identify and overcome problems, with employment, operation or inventory cost challenges and will need to develop strategies to solve them.
- Maintaining and increasing standards of customer experience
- Analyze data from evaluations, develop strategies and plans to increase efficiency
- Manage procurement processes and coordinate material and resources allocation
- Oversee the management of stock control and ensure that inventory records are accurate.
- Have regular meetings with management about business updates, issues and opportunities.
- Provide support to Project teams ensuring the efficient execution of new projects
- Manage and develop relationships/agreements with malls and external partners/vendors
- Manage and develop relationships with all government and official bodies
- Ensure all important files, documentations are updated and saved
- Watch and learn from other operators in the business and adapt best practices.
- Be aware of market realities and prepare and plan in advance to manage changes.
- Oversee customer support processes and procedures, ensuring that high levels of customer service and satisfaction are adhered to

Pay: AED6,000.00 - AED7,000.00 per month

Application Question(s):

- Are you ok for a salary of AED 6,000 - 7,000, Incentives will be paid separately

**Experience**:

- working in kids entertainment industry: 5 years (required)
- overseeing the operations of entertainment center: 5 years (required)
- responsible for profit and loss of the center: 3 years (required)
- ensuring health & safety measures: 5 years (required)


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