Workshop Supervisor
1 week ago
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
**About the position**:
- To maximize the sold hors from Aftersales operation to meet the revenue performance objectives through target setting
- Identify revenue generation streams for developing workshop net-sales and profitability.
- Handle the customers in the location and frequent visit to customers location in the designated area for business development.
- Identify and management of FIR concerns, and set actions to close GAP on set KPI’s
- Ensure and management of attendance of all associates.
- Planning & scheduling and Time clocking
- Plan, Review, Manage and Implement utilization, productivity and efficiency of Technician & wash bay as per Standard Operating Procedure.
- Review and manage quality control and action deviation to ensure reoccurrence through training and coaching.
- On-time delivery of vehicles as per promised delivery time
- On the Job coaching and identify training needs.
- Conduct performance management review, Individual Development plan and disciplinary action where required
- Promote associate engagement and conduct impact planning session.
- Vehicle Warranty Repair Management
- Adherence to warranty process, rules and regulations as stipulated to the Principal.
- Workshop Inventory
- All tools and equipment’s availability/maintenance
- Ensure all technicians tools and equipment comply as per distributor tool list.
- Review current and assets and recommend replacement and additional equipment and maintenance, Callibration
- Manage asset disposal
- Lubricant and Consumables Stock
- Consumables and wash bay product management
- Monthly Oil and consumable inventory audit.
- Compliance and reporting to HSSE and 5S activities
- Manage environmental compliance and ensure proper scrap and waste management
- Implementation and adherence to all SOP's, memorandums and commination as issued by Head Office or Principal
**About you**:
- Bachelors / Diploma in Mechanical Engineering
- Technical certifications
- 5-8 years of overall experience with automobile dealerships, preferable in commercial vehicles.
- Automotive dealer / distributor business processes, working knowledge of MS office, SAP skills, KPI driven, customer focused, operation focused, ability to lead to change, provide leadership and inventory management skills
- Valid UAE Driving License, Heavy driving license
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