Executive Housekeeper

7 months ago


Dubai, United Arab Emirates The First Group Full time

Overview:
**KEY AREAS**:

- Administration
- Quality Assurance
- Human Resources
- Expense Control
- Emergency Response
- Others
- General Duties

**KEY RESPONSIBILITES**

ADMINISTRATION- Regular staff briefingsConducts daily staff briefings, highlighting the following:
- Occupancy forecast- VIP/Group arrivals- Staffing- Complaints (based on DM’s log)- Business for the day- Staff productivity (guestrooms cleaned per service associate)- Public area conditionProfit and Loss

Prepares monthly forecast for the housekeeping department and coordinates with Laundry for the monthly forecast for Laundry.- With forecasted business volume as basis, projects manning requirements to ensure maximum productivity.- Attends P&L reviews and prepares rationale for variances in labor cost, printing and cleaning supplies, uniform/linen costs, stationery, cost per occupied room, etc.Rooms Division meeting

Attends and reports all relevant activities of the department.Lost and Found

Oversees/Administers Lost and Found procedures, ensuring that implementation level adheres to established guidelines.Annual Budget

Prepares details of guestroom and cleaning supplies and equipment, uniforms, linen and flowers for the covered year.- Provides labor needs details to HRD for incorporation in the labor cost budget.Capital Expenditures (CAPEX)Prepares CAPEX list with rationale, for approval.ReportsPrepare and submit the following reports to the Hotel manager on a regular basis:
- Linen Inventory - quarterly- Amenity Inventory - every other monthPlanning

Plans for additional amenities, extra beds and other equipment/supplies as called for by the volume of business.

QUALITY ASSURANCE

Carries out quality control activities and maintains/upgrades standards by:
- Conducting quality inspections of public areas.- Conducting quality inspections of guestrooms by spot check.- Together with linen/laundry personnel, will be conducting quality inspection of all linen and uniform by randomly checking all items once in a quarter.- Conducting quality inspection of the heart-of-the-house areas on a random basis.- Performance daily quality check of the VIPs rooms’ allocation.- HUMAN RESOURCES- Associate Selection and PlacementConducts selection interviews.- Coordinates with the Human Resources Division on the process and guidelines-
Training

Ensures that training objectives and activities are aligned with operational objectives- Discusses training priorities with section heads, drafts/reviews training schedules for the month and authorizes activities- Coordinates with the Training Manager in all matters pertaining to staff training and development.- Personally conducts/facilitates training activities in accordance with established targets- In coordination with the Training manager, oversees training sessions facilitated by section heads to ensure maintenance of quality of training.Succession Plan

Ensures the successful implementation of the program in the department.-
- Recommends appropriate developmental programs.Staff Productivity

Implements appropriate scheduling and duty roster management to ensure associates on duty at any given time corresponds with expected business volume.- Proactively looks for ways to maximize the department’s output without compromising standards.Performance Appraisal

Sets performance targets for all associates at the start of the performance period.- Monitors associates performance. Ensures documentation of both positive and negative performance indicators in preparation for the formal performance review.- Gives regular feedback to supervised associates on performance issues (both for the group as well as the individual).- Conducts appraisal sessions for supervised staff and formally documents performance for the period using official forms, following authorized procedures and observing set timelines as disseminated by the Human Resources.Staff Discipline

Ensures that the associates adhere to the rules and regulations of the Hotel by:
- Facilitating regular reorientation for the associates on rules and regulations;- Immediately communicating/updating associates on new rules/standards;- Continuously monitoring implementation of rules/standards;- Effecting coaching/counseling and, if necessary, disciplinary procedures when rules/standards are violated.EXPENSE CONTROL

Establishes procedures for controlling expenses and ensures that these are consistently implemented in all housekeeping sections.- Reviews monthly consumption of chemicals/supplies and other items incidental to operations.- Reviews linen par stocking every quarter and makes recommendations (for the approval of the Hotel Manager).- Reviews budget for flowers, chemicals and supplies vis-à-vis actual consumption; rationalizes and makes appropriate recommendations.EMERGENCY RESPONSE

Possesses full knowledge of emergency procedures.- Provides assistance to the Hotel Emergency Action Team (HEAT) during emergencies (drill or actual) by strictly adhering to


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