Social Media Representative
1 week ago
*Social Media Representative Responsibilities*
1-Attending to all customer queries, concerns, and comments posted to the company's social media platforms.
2-Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations.
3-Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
4-Working with the marketing team to develop comprehensive social media strategies.
5-Maintaining a working knowledge of company products to effectively communicate with customers.
6-Attending social media-related meetings as required to represent the company.
7-Creating and maintaining strong relationships with company partners and external stakeholders. 8-Staying informed on social media trends, innovations, and changes.
**Social Media Representative Requirements**:
- A bachelor's degree in social media management, marketing, or a related field.
- A minimum of 2 years' experience as a social media representative, or a similar role.
- A year of customer service experience would be beneficial.
- Excellent knowledge of social media best practices.
- Ability to effectively use a variety of social media platforms, such as Twitter, Facebook, Instagram, LinkedIn, and Google+.
- Working knowledge of social media tools, such as HootSuite, Buffer, and Google Analytics.
- Solid customer service skills.
- Good communication and interpersonal skills.
- Ability to work independently in a fast-paced environment.
**Must speak (Arabic and English).**
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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