Automotive Service Advisor

2 weeks ago

Fujairah, United Arab Emirates German Tech Motors LLC Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Greet customers and determine their automotive service needs.
- Listen attentively to customer concerns and provide accurate service recommendations.
- Offer advice on vehicle maintenance and address any questions or issues related to their vehicle's performance.
- Keep customers updated on service progress, timelines, and any changes to the initial estimate.
- **Service Coordination**:

- Schedule service appointments and coordinate with the workshop team to ensure efficient workflow.
- Communicate service needs clearly with technicians to ensure proper diagnosis and repair.
- Ensure necessary parts are available for scheduled services and work with the parts department to avoid delays.
- **Cost Estimates & Invoicing**:

- Provide customers with accurate and transparent cost estimates for repairs and maintenance services.
- Prepare invoices for completed services and explain charges to customers.
- Discuss any additional services or repairs that may be needed and ensure customer approval before proceeding.
- **Customer Satisfaction & Retention**:

- Strive to exceed customer expectations by providing top-notch service, clear communication, and professional guidance.
- Address and resolve any customer complaints or concerns promptly and professionally.
- Encourage repeat business by building long-term customer relationships and offering promotions or loyalty programs.
- **Administrative Duties**:

- Maintain accurate and detailed records of customer interactions, service history, and repair details.
- Ensure all necessary documentation is completed and complies with company and legal requirements.
- Follow up with customers after services to ensure satisfaction and gather feedback.
- **Sales & Upselling**:

- Promote additional services, special offers, and vehicle accessories to customers.
- Identify opportunities to upsell services such as oil changes, tire rotations, and fluid checks.
- **Collaboration**:

- Work closely with technicians and the service manager to ensure all services are completed correctly and on time.
- Assist with maintaining inventory levels and ordering parts when necessary.

**Qualifications**:

- **Experience**: Previous experience in an automotive service role (service advisor, automotive technician, or related) is preferred.
- **Technical Knowledge**: A basic understanding of automotive repair and maintenance processes, with the ability to explain technical information to customers in an understandable way.
- **Customer Service**: Excellent communication, interpersonal, and customer service skills. Ability to handle difficult situations with professionalism and empathy.
- **Organizational Skills**: Strong organizational and multitasking abilities, with attention to detail.
- **Sales Skills**: Ability to upsell services and parts while maintaining a focus on customer needs.
- **Problem-Solving**: Ability to diagnose customer needs, identify vehicle issues, and recommend appropriate services.

Pay: From AED2,500.00 per month

**Experience**:

- automotive service advisor: 1 year (required)

**Location**:

- Fujairah (required)

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