Coffee Shop General Manager

3 months ago

Dubai, United Arab Emirates Lune Lounge Coffee Shop Full time

**Job Summary**:
The Coffee Shop General Manager is responsible for overseeing the daily operations of the coffee shop, ensuring exceptional customer service, managing staff, and maintaining high standards of cleanliness and product quality. This role requires strong leadership, organizational skills, and a passion for coffee and customer satisfaction.

**Key Responsibilities**:

- **Operations Management**:

- Oversee daily operations, including opening and closing procedures.
- Ensure efficient and effective coffee shop operations, including inventory management, ordering supplies, and managing stock levels.
- Implement and enforce company policies and procedures.

**Customer Service**:

- Ensure a high standard of customer service is maintained.
- Address customer complaints and resolve issues promptly.
- Develop and implement strategies to enhance the customer experience and foster customer loyalty.

**Staff Management**:

- Recruit, hire, train, and supervise coffee shop staff.
- Schedule shifts and manage labor costs while ensuring adequate staffing levels.
- Conduct performance evaluations and provide ongoing feedback and coaching.

**Financial Management**:

- Monitor and manage the coffee shop’s budget and financial performance.
- Prepare and analyze sales reports, track expenses, and implement cost-control measures.
- Handle cash and financial transactions, including reconciling daily sales.

**Marketing and Promotion**:

- Develop and implement marketing strategies to attract and retain customers.
- Manage social media accounts and engage with the community.
- Plan and execute promotions, events, and special offerings.

**Quality Control**:

- Ensure consistent quality of coffee and other products.
- Oversee the preparation and presentation of food and beverages.
- Maintain cleanliness and hygiene standards in the coffee shop.

**Health and Safety Compliance**:

- Ensure compliance with health and safety regulations.
- Conduct regular inspections and maintain cleanliness and safety protocols.
- Train staff on health and safety procedures.

**Administrative Duties**:

- Handle administrative tasks such as payroll, budgeting, and record-keeping.
- Maintain vendor relationships and manage supply orders.
- Ensure all required licenses and permits are up to date.

**Qualifications**:

- **Education**: High school diploma or equivalent; associate’s or bachelor’s degree in business management or a related field preferred.
- **Experience**: Previous experience in a managerial role within the food and beverage industry, preferably in a coffee shop or café setting.

**Skills**:

- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Ability to handle financial and administrative tasks.
- Proficiency in point-of-sale (POS) systems and Microsoft Office.
- Knowledge of coffee preparation techniques and equipment.

**Working Conditions**:

- Ability to work flexible hours, including early mornings, weekends, and holidays.
- Physical stamina to stand for long periods and perform manual tasks.
- Fast-paced environment with potential for high customer volume.

**Job Types**: Full-time, Permanent

Pay: AED2,500.00 - AED3,000.00 per month

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