Spa Receptionist

4 weeks ago


Dubai, United Arab Emirates RAFFLES Full time

**Company Description**
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 381 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
- This position encompasses three roles - spa desk, telephone appointment booking and spa host. This person will be working in all three positions in a rotating manner.
- Handle all guests in a professional, courteous manner and serve as the facility's first impression to guests and members. Spa Receptionist is responsible for the overall operation of the reception area, telephones and hosting and will provide efficient and courteous service to guests/members at all times.
- Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
- Greet members and guests in a friendly and efficient manner.
- Escort guest as required.
- Knowledgeable about all aspects of treatments and the facility.
- Knowledgeable in spa therapy.
- Provide information and literature about facility in person and via telephone.
- Control entry into all areas of facility by restricting all unauthorised individuals.
- Collect moneys or other suitable payment from clients for all services rendered
- Operate point of sale system
- Treatment bookings/scheduling
- Clerical duties
- Give tours of spa as required
- Ensure smooth operation of reception
- Respond to inquiries by phone and in person, providing complete details of all spa aspects
- Handle special assignments
- Co-ordinate sales packets when needed
- Maintain office files/records
- Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.)
- Assist in the operation of all spa departments:

- Salon; Boutique
- Sales and Marketing
- Maintain inventory and stocking of all reception materials

**_ Administrative_**_ Duties_**
- Effective coverage of receptions
- Adherence to Standard Operating Procedures Manual
- Maintain inventory of supplies for the administration of the reception
- Maintain accurate records as required by provincial regulations
- Attend weekly/monthly Front of House departmental communication meetings

**_ Health and Safety_**
- Follow and ensure that all Colleagues follow all safety procedures and practices
- Adherence to reception department emergency procedures/safety manual
- Ensure all departments adhere to all safety practices of Raffles Spas

**_ Financial _**_Responsibilities_**
- Maintain the reception in peak condition at all times, while adhering to all aspects of the operations.
- Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift

**_ Colleague Relations_**
- Ensure spa reception department maintains a positive relationship with all departments in the spa and hotel
- Ensure all Colleagues adhere to all spa standards as stated in the employee handbook

**_ Guest Service_**
- Ensure the facility is in peak condition at all times (operations and cleanliness)
- Ensure guest/member satisfaction at all times by ensuring that safety and service is always the spa's first priority

**Qualifications**
- Degree in hospitality or related field is preferred
- Minimum of 2 years’ experience in spa industry or hospitality
- Basic Accounting
- Computer literacy in Microsoft Office, Word, Excel
- Safety oriented First Aid
- CPR ‑ Basic Rescuer
- Excellent communication skills, both written and spoken


  • Spa Receptionist

    1 month ago


    Dubai, United Arab Emirates Versailles Spa Full time

    Key Duties and Responsibilities: - Greet guests warmly as they enter the spa. - Check guests in and out of their appointments efficiently. - Schedule and confirm appointments via phone or in-person. - Maintain the appointment book or software with accurate and up-to-date information. - Provide information about spa services, treatments, and products. -...

  • Spa Receptionist

    4 weeks ago


    Dubai, United Arab Emirates Dreamworks Spa Full time

    Are you a friendly and organized individual with a passion for delivering exceptional customer service? We are currently seeking a talented Spa Receptionist to join our team at Dreamworks Spas. As a Spa Receptionist, you will be the first point of contact for our guests, ensuring they have a warm and welcoming experience from the moment they step into our...

  • Spa Receptionist

    3 weeks ago


    Dubai, United Arab Emirates ADARA SPA DUBAI Full time

    As a Spa Receptionist, you will be the first point of contact for our guests, ensuring they have a seamless and unforgettable experience. Your responsibilities will include: - **Greeting guests warmly and professionally, answering their questions, and providing information about our services.**: - **Scheduling appointments, managing reservations, and...

  • Spa Receptionist

    2 weeks ago


    Dubai, United Arab Emirates Divine Luxury Spa Full time

    Greet and welcome spa clients in a friendly and professional manner - Schedule appointments and manage the spa's booking system - Assist clients in selecting appropriate spa services and packages - Answer phone calls, respond to inquiries, and provide information about the spa's offerings - Maintain cleanliness and organization of the spa reception area -...

  • Receptionist Spa

    4 weeks ago


    Dubai, United Arab Emirates Essence Healing Spa Full time

    Excellent in Customer service - Spa Receptionist is advantage - Welcoming, Receiving and answering Visitors - Manage incoming and outgoing calls - Setting appointments - Multitasking - Knowledge in social media - Excellent written and verbal communication - Strong and good personality **Job Type**: Contract Contract length: 24 months **Salary**: From...

  • Spa Receptionist

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Divine Luxury Spa Full time

    Greet and welcome spa clients in a friendly and professional manner Schedule appointments and manage the spa's booking system Assist clients in selecting appropriate spa services and packages Answer phone calls, respond to inquiries, and provide information about the spa's offerings Maintain cleanliness and organization of the spa reception area Process...

  • Spa Receptionist

    4 weeks ago


    Dubai, United Arab Emirates Essence Healing Spa Full time

    Female, - Excellent in Customer service - Spa Receptionist is advantage - Welcoming, Receiving and answering Visitors - Manage incoming and outgoing calls - Setting appointments - Multitasking - Knowledge in excel - Knowledge in social media - Excellent written and verbal communication - Strong and good personality **Job Types**: Full-time,...


  • Dubai, United Arab Emirates Morning Glory spa Full time

    The Spa Front Desk Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. Perfect Sales Skill is must. **Job Type**: Permanent **Salary**: From...


  • Dubai, United Arab Emirates TAO SPA Full time

    **WE ARE LOOKING FOR LADY THAT HOLDS THESE KEY QUALITIES**: - **Positive Atitude** - **Ability To Work Under Pressure**: - **Good Communication Skills in English & Arabic**: - **Hard Working**: - **Ability To Multitask**: - **Fast Thinker**: - **Ability To Handle Unhappy Guest**: - **Ability To Learn About Products & Treatments ( If required give...

  • Receptionist Spa

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Essence Healing Spa Full time

    Excellent in Customer service Spa Receptionist is advantage Welcoming, Receiving and answering Visitors Manage incoming and outgoing calls Setting appointments Multitasking Knowledge in social media Excellent written and verbal communication Strong and good personalityJob Type: ContractContract length: 24 monthsSalary: From AED3,000.00 per monthAbility to...


  • Dubai, United Arab Emirates CHI NAIL SPA Full time

    Female Spa Receptionist - At least 2 years of experience in the same field at Dubai - Knowledge on Fresha system is a plus - Must be detail-oriented and have the ability to multi-task. - Must have enthusiasm and possess excellent customer service skills. - Excellent communication and interpersonal skills - Customer-focused - Active listener - Enjoy working...


  • Dubai, United Arab Emirates SPA In The Palm Jumeirah Full time

    Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance. - Greet members and Guests in a friendly and efficient manner. - Escort Guest as required. - Knowledgeable about all aspects of treatments and the facility. - Knowledgeable in a spa therapy - Provide information and literature about facility in person and...

  • Spa Receptionist

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Le Meriden Hotel Full time

    The role of a spa receptionist is one that requires an exceptional level of customer service. They are the face of the business—the person who greets guests as they enter and helps them feel welcome while they're there.As such, it's important for spa receptionists to be friendly, outgoing, and professional at all times. They may also need to handle other...

  • Spa Receptionist

    4 weeks ago


    Dubai, United Arab Emirates Wyndham Doha Westbay Full time

    SPA RECEPTION VACANCY - DUBAI spa in a five star hotel is looking for 2 Spa Receptionists to their team. This role requires individuals who are outgoing, talkative, and LOVE delivering amazing guest service. Preferred female Russian speakers with good communication in English as well Accommodation & transportation & food are provided by the company VISA &...

  • Spa Receptionist

    4 weeks ago


    Dubai, United Arab Emirates HOUSE OF ENSPA Full time

    The Spa Receptionist is responsible for greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. **Duties and Responsibilities**: - Properly open and close spa each day according to Standard...

  • Spa Receptionist

    4 weeks ago


    Dubai, United Arab Emirates IZIL Cosmetics Trading LLC Full time

    **Our Luxurious Spa is hiring a well-experienced Spa receptionist in Dubai Mall.** Greet customers and confirm their reserved treatments or services. - Provide guidance to clients on the procedures at the spa. - Answer telephone calls and provide accurate information to clients. - Keep the reception area clean and conducive for clients as they wait for...


  • Dubai, United Arab Emirates SensAsia Urban Spa Full time

    **SCOPE** Our Spa Receptionists / Customer Experience Officers are responsible for managing and organizing the reception area, delivering the highest standards of customer service and creating an atmosphere that is warm and welcoming, reflective of the positive image of the Company. It is critical that CEO’s are able to establish interpersonal...

  • Spa Receptionist

    3 weeks ago


    Dubai, United Arab Emirates izil cosmetics industries LLC Full time

    **Our Luxurious 5 star Spa is hiring for Spa receptionist for Dubai Mall.** Greet customers and confirm their reserved treatments or services. - Provide guidance to clients on the procedures at the spa. - Answer telephone calls and provide accurate information to clients. - Keep the reception area clean and conducive for clients as they wait for their turn...

  • Spa Receptionist

    3 weeks ago


    Dubai, United Arab Emirates HOUSE OF ENSPA Full time

    **Job description** The Spa Receptionist is responsible for greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed. **Duties and Responsibilities**: - Properly open and close spa each day...

  • Spa Receptionist

    3 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met. **What will I be doing?** As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa...