Collection Agent(Outsource)
6 months ago
Collection Agent(Outsource)
**Role : Collection Agent**
**Location**: Abu Dhabi / Dubai
**Role Purpose**:
**Key Accountabilities of the role
- Knowledge of market and industry characteristics
- Strong collection experience
- Well-developed verbal, written and interpersonal skills.
- Interviewing techniques to obtain factual information.
- Office practices and procedures and record keeping practices.
- Strong customer service skills
- Strong call center experience
- Give the customer the message in a short time.
- Strong phone skills
- Strong math aptitude
- Strong Ability to multi tasks
- Strong relationship management skills
- Computer literacy
- Fluent in English and Arabic
- Prepare a plan to call the customers in coordination with the collection team leader.
- Check the customers who do not pay their due payments.
- Review the customers list and make priorities for calling them based on the team leader instructions.
- Review the customer's account and information and prepare notes or questions if available.
- Call the customers based on priorities and instructions.
- Contact the customer through other channels of remote communications by processing requests and making outbound calls to customers if necessary.
- Negotiate with the customer and inform him by the due amounts, deadline of payment and the way of payment
- Negotiate agreements and settlements within established guidelines
- Update customer information, tracks and documents into customer interface system after each call
- Record the results of the call regarding the payments or deferring it
- Compare the percentage of performed calls with the planned ones.
- Discuss the main issues with the team leader.
- Ensure a conducive environment for the dissemination and exchange of information within the team and between the team and units.
Provide feedback to the team leader and the collection manager with the information on customers if required.
**Specialist Skills / Technical Knowledge Required for this role**:
knowledge of the banking industry and their products and services
- A university degree
**Previous experience**:
- 1 to 2 years of relevant experience in field collection in any financial industry,
banking industry is preferable.
**Behavioral Competencies: -**
- Communication
- Adaptability
- Technical Knowledge
- Managing Continuous Improvement
- Influencing
- Information Gathering
- Problem Solving
- Initiative & Change
- Planning & Implementation
- People Development
- BEHAVIOURAL COMPETENCIES
- Customer Focus
- Drive for Excellence
- Ethics & V alues
- Integrity & Trust
- Inspiring / Charismatic
- Ownership
- Action Orientated
- Decision Quality
- Teamwork
- Balanced
Business Acumen
Job ID 300002011027290
-
Collection Supervisor
3 months ago
Abu Dhabi, United Arab Emirates Al Madina Agencies & Services Full timeJob Summary: Support with the development and implementation of tax collections where payments of returns, charges, or penalties are overdue. Provide administrative support for the Tax Enforcement Department. Operational Roles: - Manage and coordinate the activities of Debt Collectors, and Collections Support Officers Contact taxable persons or their tax...
-
Collection Manager
3 weeks ago
Abu Hail, United Arab Emirates Masakien Al Amna vacation Homes Rental LLC Full timeA **Collection Manager** in the real estate industry is primarily responsible for overseeing the collection of payments, ensuring that payments for property purchases, rentals, or other real estate transactions are collected on time and in full. This role also involves managing relationships with clients, handling delinquent accounts, and maintaining...
-
Marketing Data Analyst
3 months ago
Abu Dhabi, United Arab Emirates Abu Dhabi Islamic Bank Full timeMarketing Data analyst (Outsourced) **Role : Data Analyst** **Location**: Abu Dhabi **Role Purpose**: To ensure all direct marketing campaigns are dispatched and reported as per set criteria with the product teams. **Key Accountabilities of the role** - Coordinate and Execute Campaigns: Manage mailer and SMS campaigns, ensuring they align with marketing...
-
Mpm-valuation & Advisory - Analyst (Outsource)
2 months ago
Abu Dhabi, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeMPM-Valuation & Advisory - Analyst (Outsource) **Role : Analyst** **Location: Abu Dhabi** **Role Purpose**: To conduct and provide high quality research, with the ultimate aim of assisting valued clients to make their business decisions based on the most current, relevant and accurate market research. Contribute to the overall activities of the valuation...
-
Listing Agent
6 months ago
Abu Dhabi, United Arab Emirates La Maison Real Estate Full time**Summary** A Listing Agent in the real estate industry is responsible for helping homeowners sell their properties. They work closely with sellers to assess the market value of the property, create effective marketing strategies, and ultimately secure a buyer at the best possible price. The role involves conducting property inspections, advising on...
-
Listing Agent
6 months ago
Abu Dhabi, United Arab Emirates LA Maison Real Estate Full timeA Listing coordinator in the real estate industry is responsible for helping homeowners sell their properties. They work closely with sellers to assess the market value of the property, create effective marketing strategies, and ultimately secure a buyer at the best possible price. The role involves conducting property inspections, advising on pricing,...
-
Reservation Agent
6 months ago
Abu Dhabi, United Arab Emirates QUALITY STANDARD CONSTRUCTION & BUILDING - LLC Full timeTasks and Responsibilities Your tasks and responsibilities as a Hotel Reservation Agent may vary, but generally include the following: - Providing customers with information about the hotel’s accommodation options, rates, and amenities - Processing reservations, cancellations, and modifications using reservation software - Collecting and processing...
-
Listing Agent/ Sales Agent
6 months ago
Abu Dhabi, United Arab Emirates Unique Home Properties Full time**Job description** A Listing Agent/coordinator at a real estate firm is an administrative role which assists the Real Estate with all aspects of the sale of a home. Generally the Listing coordinator is responsible for researching and gathering accurate property information, creating contracts with accurate financial/legal information, creating and...
-
Real Estate Listing Agent
2 months ago
Abu Dhabi, United Arab Emirates Buyutna FSM Property Management Full time**Job description** A Listing Agent/coordinator at a real estate firm is an administrative role which assists the Real Estate with all aspects of the sale of a home. Generally the Listing coordinator is responsible for researching and gathering accurate property information, creating contracts with accurate financial/legal information, creating and...
-
Cluster Reservations Agent
4 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeCluster Reservations Agent In your role, you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB Abu Dhabi, Curio Collection by Hilton and DoubleTree by Hilton Abu Dhabi Yas Island Residences. A Cluster Reservations Agent will serve as the main contact for room reservations at the...
-
Listing Agent/ Real Estate
6 months ago
Abu Dhabi, United Arab Emirates Phoenix Land Full timeA Listing Agent/coordinator at a real estate firm is an administrative role which assists the Real Estate with all aspects of the sale and rent of a home. Generally, the Listing coordinator is responsible for researching and gathering accurate property information, creating contracts with accurate financial/legal information, creating and publishing real...
-
Listing Agent
6 months ago
Abu Dhabi, United Arab Emirates LA Maison Real Estate Full time**Job description** A Listing coordinator in the real estate industry is responsible for helping homeowners sell their properties. They work closely with sellers to assess the market value of the property, create effective marketing strategies, and ultimately secure a buyer at the best possible price. The role involves conducting property inspections,...
-
Listing Agent
4 months ago
Abu Dhabi, United Arab Emirates La Maison Real Estate Full time**Summary** A Listing coordinator in the real estate industry is responsible for helping homeowners sell their properties. They work closely with sellers to assess the market value of the property, create effective marketing strategies, and ultimately secure a buyer at the best possible price. The role involves conducting property inspections, advising on...
-
Listing Agent
6 months ago
Abu Dhabi, United Arab Emirates Unique Home Properties Full time**Job description** A Listing coordinator at a residential real estate firm is an administrative role which assists the Licensed Real Estate Listing Agent with all aspects of the sale of a home. Generally the Listing coordinator is responsible for researching and gathering accurate property information, creating contracts with accurate financial/legal...
-
Listing Agent
6 months ago
Abu Dhabi, United Arab Emirates Unique Home Properties Full timeA Listing coordinator at a residential real estate firm is an administrative role which assists the Licensed Real Estate Listing Agent with all aspects of the sale of a home. Generally the Listing coordinator is responsible for researching and gathering accurate property information, creating contracts with accurate financial/legal information, creating and...
-
Listing Agent
6 months ago
Abu Dhabi, United Arab Emirates Uniquie Homes Worldwide Properties LLC Full timeJob description A Listing Agent/coordinator at a real estate firm is an administrative role which assists the Real Estate with all aspects of the sale of a home. Generally the Listing coordinator is responsible for researching and gathering accurate property information, creating contracts with accurate financial/legal information, creating and publishing...
-
Listing Agent
6 months ago
Abu Dhabi, United Arab Emirates Eastern Sands Real Estate Full timeJob Responsibilities: - Have experience 2 years on real estate market and have a network. - Provides effective and efficient administrative duties assisting in queries on behalf of colleagues when they are out of the office take messages and ensure business associates, customers/clients are called back promptly. - Responsible for collecting all pertinent...
-
Listing Agent
6 months ago
Abu Dhabi, United Arab Emirates 88 Street Properties Full time**Responsibilities**: 1. Demonstrate motivation in utilizing cold calling and other professional networking methods to acquire listings. 2. Develop and oversee property listings for real estate sales and leasing. 3. Collect property information, capture images, and craft compelling descriptions. 4. Upload listings onto various online platforms, ensuring...
-
Real Estate Listing Agent
4 weeks ago
Abu Dhabi, United Arab Emirates Buyutna FSM Property Management Full time**Job description** A Listing Agent/coordinator at a real estate firm is an administrative role which assists the Real Estate with all aspects of the sale of a home. Generally the Listing coordinator is responsible for researching and gathering accurate property information, creating contracts with accurate financial/legal information, creating and...
-
Marketing Data Analyst
2 months ago
Abu Dhabi, United Arab Emirates Talent Pal Full timeMarketing Data analyst (Outsourced) **Role : Data Analyst** **Location**: Abu Dhabi **Role Purpose**: To ensure all direct marketing campaigns are dispatched and reported as per set criteria with the product teams. **Key Accountabilities of the role **- Coordinate and Execute Campaigns: Manage mailer and SMS campaigns, ensuring they align with marketing...