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Lifestyle Concierge Executive

2 months ago

Sharjah, United Arab Emirates Nafaa Services Full time

Lifestyle Concierge Executive - Nafaa

**Job Role Requirements**

The Lifestyle Concierge Executive will be responsible for managing requests and CRM administration for valuable Members of Nafaa and their demanding lifestyle needs. This will range from assisting with everyday tasks, such as chauffeurs runing your errands, completing purchases, delivery of small items, hotel and flight bookings, reservations, to providing an extra hand with staff and resources to your most important events and experiences.

**Key Duties**
- Providing excellent customer service to members over the phone, through WhatsApp and in person
- Conducting research and putting together proposals
- Liaising with suppliers on behalf of members
- Maintaining accurate log of member data in CRM
- Reporting on orders on a daily/weekly/monthly basis
- Meeting individual and team KPIs
- Staying up-to-date with all information concerning the hotel services, local places of interest, restaurants, events and happening, shopping areas, and all relevant information likely to be of member’s interest

**Key Skills & Attributes**:

- Preferred background: Hospitality / Customer Service/ Executive Assistant to a senior manager.
- Excellent written & oral communication skills in English and Arabic
- Exceptional attention to detail
- Creative problem solving
- Ability to work towards strict deadlines and under pressure
- Strong online research skills
- A ‘Can-Do’ attitude
- Warm, friendly and approachable
- Passionate about customer service
- Strong work ethics
- Self-Starter
- Well-groomed, professional appearance

**Hours of Work**:
**Salary**: AED3,000.00 - AED5,000.00 per month

Ability to commute/relocate:

- Sharjah: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- hospitality: 2 years (required)

**Language**:

- Arabic (required)
- English (required)

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