General Manager

2 weeks ago

Ras Al Khor, United Arab Emirates SMART SERVICE STATION Full time

As the General Manager of a car service station, you will be responsible for overseeing all aspects of operations, ensuring the efficient and profitable performance of the station. This role requires strong leadership skills, technical knowledge of automotive maintenance, and business acumen to manage both the service and administrative functions effectively.

**Key Responsibilities**:

- **Operational Management**:

- Supervise daily operations of the service station, including vehicle inspections, repairs, and maintenance services.
- Ensure compliance with safety standards, environmental regulations, and industry best practices.
- Optimize workflow processes to maximize efficiency and minimize turnaround time for service delivery.
- Monitor inventory levels of parts and supplies, ensuring adequate stock for uninterrupted operations.
- **Team Leadership**:

- Recruit, train, and manage a team of automotive technicians, service advisors, and administrative staff.
- Foster a positive work environment that encourages teamwork, professional growth, and high morale.
- Conduct performance evaluations, provide feedback, and implement training programs to enhance skill levels.
- **Customer Service and Satisfaction**:

- Uphold high standards of customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Implement strategies to attract new customers and retain existing clientele through exceptional service delivery.
- **Financial Management**:

- Develop and manage budgets, forecasts, and financial reports to track profitability and performance metrics.
- Monitor expenses, control costs, and implement strategies to optimize revenue generation.
- Negotiate contracts with suppliers and vendors to secure favorable terms and pricing.
- **Business Development**:

- Identify opportunities for business growth and expansion, such as adding new services or establishing partnerships.
- Develop marketing strategies to promote the service station’s offerings and increase market share.
- Stay informed about industry trends, technological advancements, and regulatory changes that may impact operations.

**Qualifications**:

- Proven experience as a General Manager or similar leadership role in an automotive service environment.
- Strong technical knowledge of automotive repair and maintenance practices.
- Excellent organizational and time-management skills.
- Effective communication and interpersonal abilities.
- Bachelor’s degree in Business Administration, Automotive Technology, or a related field (preferred).
- Certification in automotive service management (e.g., AMAM certification) is advantageous.

**Attributes**:

- Leadership: Ability to lead and motivate a diverse team towards achieving common goals.
- Problem-Solving: Aptitude for identifying issues, implementing solutions, and making sound decisions.
- Customer Focus: Commitment to providing exceptional service and building long-term customer relationships.
- Business Acumen: Understanding of financial principles and proficiency in managing budgets and resources.

**Note**:
Pay: AED8,000.00 - AED10,000.00 per month

**Experience**:

- Car Service Industry: 5 years (required)

Expected Start Date: 01/07/2024

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