E-commerce Executive

2 weeks ago

Dubai, United Arab Emirates Montblanc Full time

Reference Code: 88982**E-commerce Executive - Temporary Contract**:

- DUBAI, DU, AE- PermanentFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is present all over the world.

**The Role**

The E-commerce Executive will be supporting the growth and development of local e-commerce and Maison’s digital proposition for the MEIA markets. Reporting directly to the Head of E-Commerce, he/she will effectively be taking ownership of daily operations, merchandising, monitoring, and supporting the overall commercial strategy with the internal & external teams.

**Key responsibilities include**:

- Support the management E-commerce website and work closely with internal teams across Operations, Merchandising, Marketing and Customer Service to ensure that it aligns with the latest product launches and sales targets.
- Manage day-to day ecommerce operations & reporting
- Work with different parties to ensure a smooth process of order fulfillment, packaging, and delivery
- Focus on operational excellence (logistic, customer services, IT, finance, etc) by collaborating with related partners and improving processes
- Coordinate the Client Relations Centre (CRC), monitoring performance and monthly reporting and ensuring availability of support
- Manage online product assortment planning, stock, pricing, merchandising, and campaign calendar to deliver an excellent customer experience working closely with the marketing team
- Work with merchandising team on stock forecast
- Content development & management including localization of homepage & landing pages liaising with the online flagship & marketing teams (HQ and local markets)
- Collaborate with digital team to define annual E-commerce launch plan and strategies
- Support the Head of E-Commerce in delivering online sales growth through maximizing traffic, conversions, and ROI via Key activations and promotions rate by working with the communication team
- Monitor site analytics and provide monthly/weekly sales & performance reports to improve performance and drive all online activity decision-making for the website
- Roll-out both global and local E-commerce initiatives and conduct UAT liaising with 3rd party development agencies
- Monitor competitor activity, identifying trading opportunities where a market can maximize on sales
- KPI, the report set up, and follow up

**Profile**- Minimum 3 years of experience in e-Commerce. Proven successful experience in building e-Commerce business via various channels such as DTC, phone sales.
- Digital savvy and can think out of the box. Strong passion for the web, mobile, technologies to create an exceptional customer experience
- Strong business sense, and at the same time, good technical sensibility and understanding
- Solid project management skills
- Strong leadership & communication skills
- Ability to work and grow in a complex and multicultural environment
- Experience in using relevant tools will be a plus (Salesforce Commerce Cloud, Google Analytics, GTM, GMB, Data Studio, JIRA, Microsoft Excel)
- With an analytical mind, you will be able to increase E-Commerce sales by proposing a strong strategy.

The role requires someone who is client-centric, understanding what will create a great digital experience, and keeping the eCommerce site fresh and relevant across Desktop, Mobile, and Tablet.

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