Shisha Cafe
4 weeks ago
**Shisha Café and Restaurant Manager** has a unique role that combines the responsibilities of overseeing a traditional café or restaurant, along with the additional responsibilities related to the management of shisha (hookah) services. Key duties and responsibilities that define this role:
1. **Operational Management**
- **Day-to-day operations**: Oversee the day-to-day running of the café and restaurant, ensuring smooth operations, cleanliness, and high standards of service.
- **Staff management**: Recruit, train, and supervise staff, including waitstaff, kitchen staff, and shisha attendants. This includes providing guidance on customer service, food and beverage handling, and the preparation and presentation of shisha.
- **Inventory management**: Monitor and manage stock levels for both food & beverages and shisha supplies (tobacco, coals, hookahs, accessories, etc.). Ensure that supplies are ordered and stored properly, and avoid overstocking or shortages.
- **Scheduling**: Create work schedules to ensure the café/restaurant is adequately staffed during peak hours, holidays, and special events.
2. **Customer Experience & Service**
- **Customer satisfaction**: Ensure that customers have an excellent experience by maintaining high standards of service, cleanliness, and hospitality.
- **Shisha service**: Oversee the proper preparation and serving of shisha. Ensure that customers are educated on shisha options, maintenance, and safety practices (e.g., proper tobacco use, and handling of coals).
- **Handling complaints**: Address any customer complaints or issues quickly and effectively, ensuring resolution and customer satisfaction.
- **Creating a welcoming atmosphere**: Foster a friendly and inviting environment, taking into consideration the ambiance of both the café/restaurant and the shisha experience.
3. **Menu Management**
- **Menu planning**: Work with the kitchen team to develop and maintain a menu that meets customer preferences, which may include a mix of traditional and contemporary dishes, snacks, and beverages, along with a diverse range of shisha flavors.
- **Quality control**: Ensure food and drinks are consistently prepared to a high standard, and that shisha products are of good quality and well-maintained.
- **Promotions and specials**: Develop and promote special offers, seasonal menus, or limited-time shisha flavors to attract customers and drive sales.
4. **Health & Safety Compliance**
- **Hygiene and safety standards**: Ensure compliance with health and safety regulations, including food safety, sanitation, and shisha health and safety regulations.
5. **Financial Management**
- **Budgeting and financial oversight**: Monitor expenses and revenues, ensuring that the café/restaurant is profitable. Manage costs related to food, drink, and shisha supplies while ensuring the business remains competitive.
- **Cash handling**: Oversee cash handling procedures, ensure accurate register transactions, and monitor financial records for accuracy.
- **Profitability**: Develop strategies to increase profitability, which may include optimizing menu pricing, increasing customer foot traffic, or creating value-added services (e.g., VIP shisha packages).
6. **Marketing & Promotion**
- **Brand development**: Help establish and maintain the café's brand and identity, ensuring consistency in décor, service style, and menu offerings.
- **Social media and events**: Manage social media accounts and promote events (e.g., live music nights, DJ sets, or shisha-related events) to engage customers and attract new clientele.
- **Loyalty programs**: Implement or promote loyalty programs or membership schemes to encourage repeat business and customer retention.
7. **Vendor Relations & Supply Chain Management**
- **Supplier negotiations**: Maintain strong relationships with suppliers for food, drinks, and shisha products. Negotiate pricing and ensure timely delivery of goods.
- **Quality assurance**: Monitor the quality of food and shisha supplies regularly to ensure they meet the standards expected by customers.
9. **Event Planning and Management**
- **Organize special events**: Plan and host special events such as themed nights, live performances, or private functions. This helps boost business and create a community atmosphere.
- **Private parties or bookings**: Manage reservations for large parties or groups, and coordinate with the kitchen and service staff to ensure seamless service for special events.
10. **Team Leadership & Development**
- **Training and development**: Provide ongoing training for staff to ensure they are knowledgeable about the café/restaurant's offerings, customer service standards, and shisha operations.
- **Leadership and motivation**: Lead by example, maintaining a positive and motivated team. Encourage teamwork, provide feedback, and support staff development.
In summary, a Shisha Café and Restaurant Manager needs a broad skill set, encompassing hospitality, operations
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