Night Manager

2 weeks ago


Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.**

**With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.**

**Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.**

**Scope of Position**:
The Night Supervisor will provide supervision and direction in the Front Desk and all other areas in the hotel during the night with the objectives, performance and quality standards established by the hotel.

**Responsibilities**

Departmental:

- Monitor inventory levels and order supplies as needed and ensure front desk areas are stocked for morning and afternoon operations.
- Ensure accuracy in billing and payment processing, including handling cash, credit cards, and other forms of payment.
- Ensure compliance with all relevant laws, regulations, and industry standards, including safety, security, and hygiene requirements.
- Implement quality assurance measures such as regular inspections and audits, to uphold brand standards and service excellence during the night.
- Ensure proper, efficient and profitable functioning of the overnight shift.
- Ensure supervision of overnight cleaners.
- Ensure supervision of all other hotel overnight staff in other areas.
- Maximize room revenue and occupancy by effectively controlling rates and availability.
- Clarify duties and responsibilities of overnight Front Office colleagues and ensure that work processes are in a logical order.
- Always ensure proper staffing.
- Ensure that Legendary Quality Standards, policies, and procedures are properly understood and followed through.
- Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of staff.
- Cooperate and coordinate teamwork with other departments.
- Perform any other reasonable duties as required by the Front Office Manager or management of the Hotel.
- Ensure proper handover of his/her shift to the incoming Duty Manager or Front Office Manager, thus to ensure the quality of our standard and most of all, the safety of the hotel, its guest and colleagues at all time.
- In charge of the daily Infor night run.
- Responsible of the first accounting run (daily credit card receipts, paid outs, cash receipts and currency).
- In charge of end-of-month closing (Infor).
- Ensure that all night audit functions are completed efficiently.
- Creates daily Handover for colleagues.
- Check cash float at the beginning and end of each shift to ensure amounts are correct.
- _Colleague Relations:

- Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
- Provide ongoing coaching, feedback, and performance evaluations to maintain high standards of service.
- Maintain open communication channels with other departments to ensure seamless coordination and colleague satisfaction.
- Participate in regular meetings with management and staff to discuss operational updates, challenges, and opportunities for improvement.
- Serve as a role model demonstrating humility, empathy, integrity, and a commitment to service excellence.

Guest Relations:

- Warmly engage and converse with guests.
- Ensure customer satisfaction in accordance with the applicable MOHG Legendary Quality Experiences (LQEs) standards
- Create WOW moments to surprise and delight in house guests.
- Handle all guest complaints and comments relating to the department tactfully.
- Greet any VIP guests during the night or early morning and ensure smooth arrival/ departure experience.
- Handle all incoming reservation calls and walk in reservations.

**Skills and Qualifications**
- Senior High School qualification or equivalent.
- Degree in Hospitality or Hotel Management is an advantage.
- Minimum 2 years’ experience working in a 5-star hotel environment.
- A minimum of 1 year of Night Manager experience.
- Strong commands of Microsoft Office products, PSMS, Alice, Alliants, HotSoS, and Rex.
- Previous experience working in the Middle East is an advantage.
- Hotel pre-opening experience is an advantage.
- Ability to understand guest needs and expectations and to deliver superior customer.
- Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
- Clear communication; effective verbal and written communication skills in English. Arabic is a must.
- Proven ability to successfully motivate and lead a team.
- Ability to plan and organize large projects.
- Ability to prepare departmental reports.


  • Night Manager

    1 week ago


    Dubai, United Arab Emirates Millennium Place Barsha Heights Full time

    As a Night Manager, you play a pivotal role in overseeing the smooth operation of our hotel during nighttime hours. Responsible for maintaining a secure and welcoming environment, you will supervise night colleagues, manage late-night check-ins and check-outs, and promptly address any guest concerns. Your commitment to ensuring a peaceful and comfortable...

  • Night Manager

    6 days ago


    Dubai - United Arab Emirates Novotel Bogor Golf Resort Full time

    Job DescriptionAs the Night Manager, you will be responsible for overseeing the hotel s operations during the night, ensuring the safety and comfort of our guests. You will manage a small team, handle guest inquiries and emergencies, and ensure that all hotel standards are maintained.This role requires a proactive leader with excellent problem-solving skills...

  • Night Manager

    2 weeks ago


    Dubai, United Arab Emirates Hyatt Regency Dubai Creek Heights Full time

    Summary You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Night Manager is responsible to assist the Front Office Manager in managing the night operations of the Front Desk at the...

  • Night Manager

    4 weeks ago


    Dubai, United Arab Emirates SOFITEL Full time

    **Company Description** Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a...

  • Night Manager

    6 days ago


    dubai, United Arab Emirates Jobted AE C2 Full time

    Night Manager (15492) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our...

  • Night Manager

    5 days ago


    Dubai, Dubai, United Arab Emirates One & Only Resorts Full time

    Join to apply for the Night Manager role at One&Only Resorts.At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm,...

  • Night Manager

    3 weeks ago


    Dubai, United Arab Emirates Rolla Suites Hotel Full time

    **Responsibilities**: - Manage and monitor activities of all hotel operations during the night shift to ensure guestsatisfaction and safety. - Inform all Overnight staff of nightly activities, group and VIParrivalsas well as special requests and repeat guests. - Check accommodations, making sure any special requests are carried out accordingly, greet guests...

  • Night Manager

    3 weeks ago


    Dubai, United Arab Emirates Rolla Suites Hotel Full time

    **Responsibilities**: - Manage and monitor activities of all hotel operations during the night shift to ensure guestsatisfaction and safety. - Inform all Overnight staff of nightly activities, group and VIParrivalsas well as special requests and repeat guests. - Check accommodations, making sure any special requests are carried out accordingly, greet guests...

  • Night Manager

    2 weeks ago


    Dubai, United Arab Emirates Excelsior Hotel Downtown Full time

    Conduct Briefing for all staff during Night Shift. - Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. - Ensure arriving guests receive prompt cordial attention & personal recognition - Conducts regular “clock” rounds through the hotel to ensure safety & high standard of cleanliness...

  • Night Manager

    2 weeks ago


    Dubai, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Night Manager

    4 weeks ago


    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

    Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites. Going beyond...

  • Night Club Manager

    1 week ago


    Dubai, United Arab Emirates Apt Resources Full time

    Our client is looking for a Night Club Manager to manage a busy night club in Bur Dubai. The responsibilities will involve but not limited to the following: - Hiring, training, and managing staff, such as bartenders and waiters - Managing inventory - Opening and closing the club - Ordering supplies - Promoting club/hiring or encouraging others to promote...

  • Night Manager

    3 weeks ago


    Dubai, United Arab Emirates Apt Resources Full time

    **NIGHT MANAGER**: **Job ID **:1231 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Functional Area AED 3,000.00 - 4,000.00 **Other Benefits **:free accommodation, food and transportation and service charge **GCC Driving License **:no data **Description:

  • Night Manager

    2 weeks ago


    Dubai, United Arab Emirates Excelsior Hotel Downtown Full time

    Ensure arriving guests receive prompt cordial attention & personal recognition. - Meets & escorts arriving VIP’s, and CEM (Customer Experience Management) guests arriving. - Maintains a logbook of all occurrences, complaints etc for the attention of executive committee & G.M. - Assists guests with guestroom problems. - Supports other departments with...

  • Night Manager

    5 days ago


    Dubai, Dubai, United Arab Emirates Paramount Hotel Full time

    Job ResponsibilitiesTo have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.Following up the financial cases and monitoring the front office cashiering.To assign responsibilities to subordinates, implementing Multi-Tasking principle and to check their...

  • Night Manager

    3 weeks ago


    Dubai, United Arab Emirates MOVENPICK Full time

    **Company Description** Your team and working environment**: Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with...

  • Night Auditor

    1 week ago


    Dubai, United Arab Emirates SEVEN SEAS HOTEL LLC Full time

    **Nightly Financial Reconciliation**: - Perform daily financial audits by reconciling hotel revenue, payments, and expenses. - Prepare and verify daily transaction reports, ensuring accuracy and compliance with accounting procedures. - Post room charges, taxes, and other revenues (e.g., food & beverage, spa services) to guest accounts. - **Guest Service...

  • Night Auditor

    3 weeks ago


    Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full time

    About the Job The Night Auditor is responsible for overseeing the financial operations and guest service during the overnight shift. They will ensure the accuracy of financial transactions, perform night audit procedures, and provide exceptional guest service during the night shift. They ensure the safety and security of the property, guests, and employees...

  • Night Manager

    4 weeks ago


    Dubai, United Arab Emirates Paramount Hotel Full time

    Job Responsibilities To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set. Following up the financial cases and monitoring the front office cashiering. To assign responsibilities to subordinates, implementing Multi-Tasking principle and to check their...

  • Night Auditor

    2 weeks ago


    Dubai, United Arab Emirates Ramee Group of Hotels Full time

    Hiring for Night Auditor for Dubai Location Salary - 2500AED **Night Auditor Job Responsibilities and Duties** - Processes invoices and prepares checkout bills - Monitors and checks accounting ledger - Audits financial statement accounts such as receivables and revenues - Posts room taxes and charges - Processes discounts and vouchers - Tracks room...