Cid Agent

4 weeks ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are you ready to be part of our Trailblazing FIVE Tribe that's setting the Gold Standard in Front Office? FIVE Hotels and Resorts is seeking a bold and innovative individual who's passionate about creating unforgettable, Next-Level experiences for our guests and other ‘FIVERs’. Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE is the epitome of daring glamour, and includes these famous luxury lifestyle destinations:

- Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.
Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.
- Ready to launch in Q4 of 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.

**The Team**

‘FIVERs’ are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, you'll personify the distinct 'FIVE-Styled Vibe' and use it to create Insta-Perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime - then look no further.

Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. You're a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and execute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.

So, have the best time ever by joining our Front Office Team as CID Agent to deliver exceptional experiences across our award-winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights

**Sustainable Indulgence at FIVE**

FIVE is a leader in sustainable luxury living and hospitality. The company's science-meets-styled Sustainable Indulgence at FIVE philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.

**An Equal Opportunity Employer**

The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together - it is a family bonded by common values and goals, celebrating people, culture and diversity.

**Key Responsibilities**
- Demonstrates an exceptional understanding of Hotel Procedures, diligently checking all bulletins for up-to-date information.
- Receives Daily Briefings on all special events, ensuring comprehensive knowledge and readiness.
- Acquires in-depth knowledge of all guest rooms, their unique features, luxurious amenities, and the extensive range of services offered by FIVE.
- Efficiently fulfills any Special Requests from management within your capabilities, delivering ‘FIVE-Styled’ experiences tailored to guests' desires.
- Maintains the CID System by consistently updating it with the hotel's sensational Activities daily.
- Ensures meticulous accuracy in balancing the CID System daily, guaranteeing Flawless Records.
- Inserts precise Guest Profiles into the CID System, capturing every detail to deliver Exquisite Services.
- Performs Seamless Room Moves on the CID System, staying in sync with the regular updates on OPERA.
- Skillfully relays crucial messages posted on the CID System to the concerned departments of the hotel, orchestrating a Seamless Flow of Communication.
- Proactively seeks and shares any changes to the CID Process or updates related to UAE laws pertaining to Hotel Operations, displaying Visionary Leadership within the Front Office Team.
- Promptly checks out rooms from the CID System as

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