Duty Manager

2 months ago

Abu Dhabi, United Arab Emirates Executive Suites Full time

Develops and operates an effective communication system with Front Office Staff.
- Supervise daily operations of Front Office Staff, reservation, registration and check-in/check-out.
- Perform single duty/shift and handle all aspects related to front desk duty requirements.
- Monitor OTAs rates on regular basis and coordinate with the HM to change/update hotel online rates accordingly.
- Manage Hotel Reputation by replying to online reviews to ensure getting high online ranking.
- Coordinates front office activities of hotel and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries.
- Assigns duties and shifts to front office staff and observes performances to ensure adherence to hotel policies and established operating procedures.
- Confers and cooperates with other department heads to ensure coordination of hotel activities. Answers inquiries pertaining to hotel policies and services.
- Leads the Front Office Department by developing and implementing departmental objectives in line with the hotel business objectives
- Directs front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
- Ensure correct data entry in the system in relation to guest profiles and ensure complete documents are in place with guest signature. Routine checking of guest profiles to avoid any duplication.
- Develops implements and continually reviews the policies, procedures, practices and standards.
- Selects, trains, develops, schedules and manages the performance of direct and indirect subordinates to ensure the efficient running of front office operations.
- Coordinates front office duties with various departments such as Executive Office, Housekeeping, Sales and Marketing, Engineering and Security to ensure that all guests are given friendly and caring service from their arrival until their departure according to hotel standards in a safe and secure environment.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Duty Manager or Front Office Supervisor: 3 years (required)

**Language**:

- Arabic (preferred)

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