Security Operations Center
5 days ago
**INSPIRE | EXHILARATE | DELIGHT**
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
**The role**
**Purpose of the role**
Safeguards information system assets by identifying and solving potential and actual security problems. The Security Operations Manager role has a broad range of responsibilities, with a primary emphasis on incident response, threat and event monitoring and vulnerability management.
**What you’ll be doing**:
- Develop and revise processes to strengthen the current operating model for Security Operations, review and develop relevant policies, procedures, and runbooks to address emerging and changing threats.
- Responsible for IT security incident response and ensuring security incidents are logged, escalated, and responded to in line with SLAs defined for SOC services.
- Act as the primary point of contact for security-related incidents, invoke CSIRT for critical incidents and engage DFIR partner as and when required.
- For major incidents provide central oversight and communication to IT Leadership, Business Leadership, and relevant external stakeholders on security risk and mitigation strategies.
- Monitor Managed Security Service Provider (MSSP) and identify any areas of improvement by producing relevant KPIs and metrics. Report with recommendations on how to improve services to Senior IT Management
- Work closely with MSSP and internal stakeholders to ensure the effectiveness of SIEM, use cases, consistency and coverage of the critical platform monitoring under SOC, and timely closure of the security incidents.
- Manage the interaction between MSSP and internal tech/operations teams and ensure a smooth flow of incident tickets and remediation activities.
- Develop clear and concise operational reporting metrics including KRIs (key risk indicators) for technical teams and senior management reporting.
- Develop and maintain incident response plans and ensure they are regularly tested and updated.
- Stay up to date on the latest security regulations, advisories, alerts, and vulnerabilities and communicate to the technical and business stakeholders as necessary.
- Lead and own vulnerability management covering the end-to-end lifecycle (identification, investigation, response, and remediation). Develop and maintain vulnerability management process, and SLAs for remediation and reporting metrics.
- Work closely with MSSP’s vulnerability management team, internal tech service owners and product managers to ensure any vulnerabilities are assigned and remediated in a timely manner.
- Oversight, planning and execution of any required VAPT tests, forensic audits, or related investigations.
- Build and maintain a positive working relationship with the service providers.
**What you’ll need to succeed**:
- Bachelors or master’s degree in computer science or related discipline
- Achieved one or more of information security certifications (e.g., GSOC, CISSP, CISM, Cloud security certifications, etc.)
- 5-8 years or more experience of working in multiple IT Security domains in a large organization, preferably in Retail industry
- 3 years or more experience of managing security operations and working with security service providers.
- Strong knowledge and experience of implementing security automation tools and techniques in a hybrid, multi-cloud environment.
- Strong understanding of security risk management and experience of writing
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