Technical Field Advisor
7 months ago
As a Technical Field Advisor at Manufacturing MNC, you will care for a fleet of deployed electrolyzers. Using a wide array of documentation, work instructions and procedures, you will be specifically tasked with all installation, commissioning, and ongoing maintenance activities to execute work in the field. You take pride in what you do and believe in creating a positive customer experience because you know that you represent Manufacturing MNC.
**Duties & Responsibilities**
- Execute maintenance activities in accordance with available documentation and standards.
- Support the development of documentation and standards.
- Complete diagnostics of electrolyzers and associated equipment.
- Drive constant process and documentation improvements to eliminate waste and increase reliability.
- Manage complex workflows, including the efforts of subcontractors.
- Act as an advocate for the electrolyzer fleet to our technical support.
- Recommend and drive solutions to resolve situations that arise.
- Manage service vehicle, spare part, and tool kit inventories.
- Exceed customer facility standards and policies.
- Interface with customers and support their needs.
- Produce timely and detailed service reports.
- Support an on-call watch bill (standby status).
- Travel, in support of other Regional needs.
- Nurture new teammates.
- Keep a keen eye on continuous improvement, quality and a positive customer experience.
- Work safely (outdoors) in accordance with company, governmental, and local jurisdiction standards.
- Operate a service vehicle safely and maintain a driving record in good standing.
**Location, Travel & Work Environment**
- One required for each location **Spain (Alcala la Real)** and **UAE (Abu Dhabi)**
- Ability to travel 25-50% domestically and internationally to support global product locations.
- Manufacturing MNC provides all tooling and equipment.
**Required Qualifications, Education & Experience**
- 6+ years’ experience working on complex, deployed systems with operational management responsibilities.
- Proven ability to perform hands-on troubleshooting while working in the field and on customer sites.
- Strong English - both written and oral - communication skills.
- Ability and willingness to travel 50% mostly domestic, but also possible international travel as well.
- Excellent Microsoft 365 skills.
- Proven ability to find the root cause of issues, create documentation, and follow-up on outstanding items.
**Salary**: AED50,000.00 - AED60,000.00 per year
**Experience**:
- electrolyzers: 6 years (required)
- complex, deployed systems with operational management: 6 years (required)
**Language**:
- English (required)
Willingness to travel:
- 50% (required)
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