Junior Online Merchandiser-e Commerce

2 weeks ago


Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**

Support the end-to-End Management of Trading and merchandising Operations and Strategies to reach Sandro/Maje/Ted Baker Ecom Revenue target and associated KPIs (Forecast, Revenues, Merchandising, Content, Website trading & merchandising related KPIs)
- Static pages maintenance: About us, Terms & condition, Store locator etc.

**Content**
- Optimize content (descriptions, images etc)
- Support data specialist with content corrections

**Drive on site performance**
- Site auditing
- Look for data driven improvement opportunities such as Design changes through testing, Site search, customer journey to conversion
- Use VOC to enhance the product and optimize the onsite experience

**Overall Ecommerce improvements linked to trading**
- Post purchase experience (Last mile), return & refund process, customer feedback

**What you will do**

**Assortment management**
- Support with merchandising activities on the site including creating collection pages, VM-ing in line with brand requirements, supporting data specialist
- Support merchandiser with reporting activities on an ad-hoc, daily, weekly and monthly basis

**Merchandising**:

- Data driven product merchandising for Homepage, categories, sub-categories, and landing pages
- Collection pages, promotional categories aligned with brand calendar
- Promotional activity set up
- Daily site auditing
- Product data sanity (title, descriptions, content, prices), availability

**Product Life Cycle**
- New product launches, end of life products and product substitution process

**Website animation & updates**:

- Homepage, Category / Campaigns & Brand landing pages updates
- Calendar promotions, and campaigns management
- USPs highlight

**Website maintenance**
- Support to Drive Financial Targets
- Support the Merchandising and Trading of the various e-Stores, maximising cross & up selling, product positioning and stock availability
- Support the daily/weekly management of products going live ensuring 100% accuracy of product content and assets.
- Support Weekly/monthly competitor/market analysis highlighting opportunities and risks
- Building strong relationship with internal teams. Excellent communicator within internal team to support correct timely execution
- Support e-commerce projects & Initiatives and ensure on time quality delivery by working with multiple internal stakeholders

**Required Skills to be successful**
- Experience of being able to build strong relations across key stakeholders.
- Analytical and numerical skills with experience in reporting, using GA and other tools
- Experience In Google Analytics, other reporting tools
- Strong eye for product and for trading
- Good commercial skills (commercially astute)
- A high level of customer focus and the ability to understand customers’ needs
- Passionate about brands and digital and possess skills to communicate and work with numerous stake holders

**What Equips you for the role**

Minimum Experience and Knowledge:

- Graduate/ Diploma Holder
- 1 years+ minimum ecommerce experience preferably in the fashion retail industry and retail experience with experience into ecommerce merchandising., within a multi-channel retailer or pure play
- Strong understanding e-commerce & retail processes
- Experience in shopify, Sales force commerce Cloud, Big commerce or equivalent.
- E-tail and retail experience are both important

**About Al-Futtaim Retail**

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim t



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