National Operation Manager/fitness Industry

2 weeks ago


Dubai, United Arab Emirates Golds Gym International Full time

**A) **MAINTENANCE DEPARTMENT**:

- Ensure all clubs are optimally staffed with technicians
- MEP (Mechanical Electrical and Plumbing)
- Ensure all Clubs have fully functional equipment.
- Risk Assessment of equipment parts storage
- Administer all call logging/ticketing processes via helpdesk (from club to technicians)
- Preventative maintenance adherence by technicians
- Ensure all calls logged are resolved with 48 hours max 73 hours where parts required
- QA on all workmanship done by maintenance team
- Coordination of operational effectiveness between maintenance and purchasing.
**B) CLUB BRAND STANDARDS/ & OPERATIONAL STANDARDS**
- Manage all third-party vendors.
- Ensure GM's Improve and maintain Club Brand Standards. (Fully functional equipment, clean and safe environment, all staff in full uniform, etc.)
- Conduct a monthly Brand Standard Audit with each CGM towards a 90% standard.
- Ensure a RAP (Remedial Action Plan) is associated with each Brand Standard Audit.
- Ensure maintenance resolve RAP action points at Club level within two weeks from the Audit. (only CGM to sign off upon completion).
- Ensure weekly consolidated RAP updates report is presented at HO meeting each Sunday.
- Facilitation of monthly meetings with suppliers (Laundristic, Serve U, etc.).
**C) Customer Service/Training & Development**:

- Facilitate in-house training as and when required.
- Facilitate Induction for new staff (Identify various keen colleagues to assist where relevant)
- Ensure Basic Customer service ethics are improved and maintained. (FD Team to answer phone within 3 rings, standard greeting, etc.)

**Job Types**: Full-time, Permanent

**Salary**: AED18,000.00 - AED20,000.00 per month


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