Call Center Agent
1 day ago
**Company Overview**:
Our company is in a dynamic and growing industry committed to delivering exceptional [products/services] to our valued clients. We pride ourselves on our dedication to customer satisfaction and our commitment to creating a positive and inclusive work environment.
**Key Responsibilities**:
**Greet and Welcome Visitors**: Create a positive first impression by warmly welcoming all visitors, clients, and employees as they enter the premises.
**Answer and Direct Phone Calls**: Efficiently manage incoming phone calls, transferring them to the appropriate departments or individuals, taking messages when necessary, and providing information as needed.
**Manage Reception Area**: Maintain a clean and organized reception area, ensuring it reflects the professionalism and values of the company.
**Assist with Administrative Tasks**: Support various departments with administrative tasks such as data entry, filing, and photocopying as needed.
**Receive and Distribute Mail and Packages**: Sort and distribute incoming mail and packages to the appropriate recipients within the organization.
**Schedule Appointments and Meetings**: Assist in scheduling appointments and meetings, ensuring that conference rooms are reserved and properly set up.
**Maintain Office Supplies**: Monitor and order office supplies, ensuring that the reception area and common areas are well-stocked.
**Handle Inquiries**: Provide information to inquiries from clients, visitors, and employees, or direct them to the appropriate resource.
**Security and Access Control**: Ensure that only authorized personnel enter the premises, and maintain visitor logs as necessary.
**Maintain Confidentiality**: Handle sensitive and confidential information with discretion and adhere to company policies regarding data security.
**Qualifications**:
- High school diploma or equivalent.
- Proven experience as a receptionist or in a customer-facing role is a plus.
- Excellent communication and interpersonal skills.
- Proficiency in using office equipment such as a multi-line phone system, fax machine, and photocopier.
- Strong organizational skills with the ability to prioritize tasks.
- Basic computer skills, including familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Dependable, punctual, and a strong work ethic.
**Benefits**:
- Paid time off and holidays
- Opportunities for professional development
- Friendly and supportive work environment
**Salary**: AED2,000.00 - AED3,000.00 per month
**Experience**:
- Management: 8 years (required)
**Language**:
- English (required)
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