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Sr Analyst Rider Operations

5 months ago

Dubai, United Arab Emirates Talabat Full time



What’s On Your Plate?

As a Senior Analyst – Rider Operations MENA, you will influence decision-making and drive improvements across the region through quality and depth of analytical insights, procedures and recommendations for improvement. In particular, you will focus on the following:

  • Performance Analysis and Advisory:
  • Synthesise performance trends and insights, develop and test hypotheses
  • Closely monitor the rider performance [RCR + Fraud] & compliance levels of each country and work closely with them to improve KPIs
  • Identify opportunities for performance improvement regionally
  • Analytical support for various initiatives and forums:
  • Develop models, scenarios and recommendations
  • Drive strategic analysis and provide recommendations for ad hoc requests, both from within the team and externally
  • Help define the right KPIs, variables & targets for pilots/tests related to tech or operations and business cases
  • Development of guidelines and SOPs for rider payroll management:
  • Draft and implement SOPs related to payroll management to maintain accuracy and fast processing
  • Technology implementation and roll out:
  • Ensure the effective use and rollout of all Delivery Hero technology, tools and data models for rider operations management
  • Guide and support each market on the use of technology to further improve their efficiency
  • Provide data driven decisions on the product roadmap to further enhance efficiency and speed of our internal processes.
  • Building a performance focused culture and ensure:
  • Ensure adoption and utilization of regional KPI dashboards, processes and tools by the country teams, through needs analysis, demos / trainings, relationship building and change management
  • Be a champion for knowledge/best practice sharing & standardization across country teams
  • Work with teams throughout the lifecycle of programmes to ensure data-driven decision-making
  • Making sure that a focus on outcomes and performance are integrated into everything we do.

What you need to be successful

What Did We Order?

  • Minimum 2 years of working experience in operations management and performance
  • Proficient in MS Excel, data analysis and SOP development.
  • Basic experience in SQL and Tableau. Experience with Big Query and DataStudio.
  • Excellent communicator who can influence without authority: you can make numbers speak, ensure full understanding of data and insight by stakeholders, and obtain buy-in on priorities and actions
  • Results driven: you don’t stop at showing numbers or sharing the SOP, you don’t rest until your recommendations are heard, your guidelines are implemented, and action is taken
  • Loves developing well-structured business cases and well-rounded proposals and recommendations
  • Able to deal with ambiguity and solve it by developing hypotheses and testing them
  • Able to deal with a high pace of change, and complex environments
  • Extremely organized and process-driven, with high standards of quality
  • Maturity to work independently on a day-to-day basis and have the wisdom to know when to collaborate, delegate and especially escalate
  • Can manage a heavy workload effectively by setting priorities and managing expectations well