Club Millesime Supervisor

2 months ago


Dubai, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
  • Manage and supervise the lounge during operating hours
  • Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
  • Meet and greet all guests personally
  • Oversee maintenance of efficient repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities
    • Perform such functions to include but not be limited to:
    • Prepare Sofitel Club guest welcome letters
    • Monitor guest comment cards and feedback
  • Attend to special requests by guests
  • Handle guest complaints and refer them as necessary, follow up on corrective action
  • Compile, analyze and control Sofitel Club costs and inventory
  • Prepare requisitions for amenities on a timely basis
  • Ensuring and maintain entire range of services offered for the Sofitel Club Lounge
  • Appraise appearance, discipline and efficiency of all staff under direct supervision
  • Organize and conduct regular meeting for Sofitel Club staff to facilitate smooth operations
  • Prepare efficient work and vacation schedule for Sofitel Club staff, taking into consideration project occupancy and forecasts and any large group movements
  • Performs related duties and special projects assigned
  • Works with Superior and Human Resource Manager to ensure the departmental


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