Account Executive

3 weeks ago


Dubai, United Arab Emirates Transguard Group Dubai Full time

Responsibilities

  • Understand the day-to-day running and maintaining each account; this includes Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and establish / monitor Key Performance Indicators (KPIs) for the contracts
  • Coordinate and manage, with Finance, all of the invoicing required for all accounts, including following up payments Stipulate fees that need to be charged to the individual client accounts
  • With the Account Manager, develop a good working relationship with the client and attend regular client meetings to ensure the smooth running of the contract
  • Ensure that day-to-day operations are delivered within the agreed timeframes, escalate to the Account Manager any issues
  • Ensure that individual work schedules are aligned to the team schedule in order to meet the deadlines
  • Ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and adhoc HR requests
  • Liaise with WFS HR Admin team for new hirings, offer/employment contract issuance, visa renewals, medical insurance, adhoc request and visa cancellations
  • Liaise with Finance team for raising the invoices as per agreed commercials
  • Liaise with Payroll team for salary and full and final processing as per agreed timelines
  • Liaise with WFS HR Admin team on the information regarding passport and residence visa expiry and keep close attention to their immigration status and potential absconders
  • Contract profitability review
  • Manage Client Systems and third-party system (SAP Fieldglass, Ariba) for invoicing uploading
  • Prepare quotations to the clients for new hires and extensions
  • Highlight any issues in the internal processes and provide solutions
  • Track financial targets and focus on business growth

Desired Candidate Profile

Skills

Knowledge – Experience

  • 1-3 years of experience in a similar position

Technical skills

  • General knowledge in MS Office
  • Reporting skills

Hard skills

  • Intermediate Computer Skills
  • Experience with managing quotations, purchase orders, payroll and invoicing

Soft

  • Active Career Development
  • Business Process Analysis
  • Cultural Awareness
  • Customer relationship management
  • Customer Service Awareness
  • Effective Business Writing Skills
  • Effective Negotiation Skills & Conflict Resolution
  • Effective Presentation Skills
  • Service Excellence
  • Technical Report Writing

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