Spa Attendant

3 weeks ago


Ras Al Khaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • Greet all arriving and departing guests by name.
  • Communicate guest preferences to relevant departments and co-workers.
  • Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
  • Introduce guests to the receptionist/therapist, if an advisor is not available, advise all incoming guests of spa procedures, special instructions, additional available treatments and services.
  • Maintain positive guest relations at all times, including in-house guests, day guests and telephone enquiries.
  • Ensure that all the standards of guest service are as set in the spa training manual and conducted as per the standard operating procedures.

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