Duty Manager

3 weeks ago


Fujairah, United Arab Emirates IHG Hotels & Resorts Full time
  • Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department
  • Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
  • Manage department Cash Float (if applicable) and financial transactions within hotel policies and procedures
  • Analyses and approves discounts and rebates.
  • Ensures front line staffs comply with selling strategy techniques and Revenue maximization.
  • Responsible to drive the Front Office team in achieving the monthly Up-Selling, Ambassador and IHG Rewards enrolment Targets.
  • Effectively manage staffing costs by preparing efficient work schedules for function in line with legal requirements taking into account Personal/Professional balance of colleagues
  • Work within the company’s HR regulations to ensure the departmental performance of staff is productive.
  • Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
  • Educate and train team members in compliance with local laws and safety regulations.
  • Ensure staff is properly trained on systems, security and cash handling procedures, and service and quality standards.
  • Mentor, coach, counsel and discipline line staff, provide regular constructive feedback to help manage conflict and improve team member performance.
  • Conduct periodic appraisals for direct reports and follows up PDPs.
  • Develop, implement and follow up tailored action plans and procedures ensuring employee satisfaction.

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