chargehand steel fixer

4 weeks ago

Abu Dhabi, United Arab Emirates Harmony IT Solution L.L.C Full time
The Customer Service Representative (CSR) provides customer support via telephone and other communication channels for multiple Accounts. This position is a REMOTE JOB.

Note: We are willing to train a motivated individual that meets the other requirements of the position

Responsibilities:
  • Provide customer service via all communication channels ( written & verbal communication skills) addressing customer requests or inquiries concerning services, status updates, verification of documents.
  • Ability to establish rapport and cultivate relationships with patients consistently and fellow team members, via phone and email.
  • Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails.
  • Consistently check to ensure that appropriate changes were made to resolve customers problems
  • Refer unresolved customer grievances to designated departments for further investigation
  • Provide solutions to users via support tickets as well as phone sessions.
  • Follow up with open issues until the customer confirms the matter is resolved.
  • Assembling and confirming patient schedule, make appointment reminder calls.
  • Give patients estimates of treatment making sure to communicate in a clear, understandable, and respectful manner.
  • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials.
Requirements:
  • Outstanding telephone etiquette
  • Strong written & verbal communication skills
  • Proficiency with MS Office applications -- Word, Excel, Outlook
  • Excellent time management skills to meet goals and deadlines
  • Ability to multitask effectively; organized and dependable
  • Ability to pick up new processes and technologies quickly
Education and Experience:
  • High school diploma or equivalent
  • Excellent typing skills
  • Proficiency using the Google Suite of products
  • Proficiency in relevant computer applications and call center systems
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Vision insurance
  • Paid time off
  • Health savings account
  • Flexible spending account
  • Employee assistance program
  • Life insurance

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